SERVICE ADVISOR

Essential Duties include the following:

• Schedule service appointments.
• Obtain customer and vehicle data prior to arrival when possible.
• Greet customers in a pleasant and timely manner and obtain vehicle information.
• Write up customers’ vehicle problems accurately and clearly on the repair order.
• Test drive the vehicle with the customer as needed to confirm the problem or refer to the test technician
• Provide a complete and accurate written cost estimate for labor and parts.
• Establish “promised time.” Check with the dispatcher if necessary.
• Obtain customer signature on repair order; provide customer with a copy.
• Notify dispatcher of incoming work.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimated or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Review repair orders to ensure that work is completed and additional work and authorization is noted. Close repair order as appropriate.
• Ensure that vehicles are parked in assigned areas. Make sure that all vehicles are locked and all keys are marked and put away correctly.
• Explain completed work to customers.
• Implement a quality control process to eliminate comebacks.
• Handle telephone inquiries regarding appointments and work in progress
• Keeps the work area neat and clean.
• Exhibit a high level of commitment to customer satisfaction. Maintain a minimum customer satisfaction standard equal to or above the manufacturer expected average.
• Work with service director on tasks, as needed

Must be computer savvy and have basic automobile knowledge

This is a great entry level position for those willing to learn and grow in the automotive service industry!