• Assist in installing and supporting Enterprise Systems Management components in a complex multi-vendor environment.
• Serve as subject matter expert for Service Now
• Configure elements of asset, change, incident, problem, knowledge management modules based on business and IT requirements
• Perform Application UI and supporting workflow configuration
• Assist business service lines in developing client specific reporting To provide Service Now reports to management (hardware, software, compliance)
• Enter and track IT assets in Service now using manual or automated processes
• Create, track , modify CI records to include CI details and attributes
• Maintain relationships between business services and the IT infrastructure
• Provide first-level support with regard to ESM systems during production problems and work with technical groups administrators on all aspects of problem prevention and resolution.
• Work with administrators from technical groups on documenting existing system designs including dependency diagrams and process flow to ensure all appropriate areas are managed.
5+ Years of experience in supporting/deploying/administering/implementing ServiceNow
5+ Years of experience as an administrator
Ed Grajo
Technical Recruiter
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Hi-Tech Solutions, Inc. | Information Technology Consulting
Two Mid America Plaza, Suite 630 | Oakbrook Terrace, IL 60181
Direct Phone: 630-473-6464
www.htsconsulting.com
Lets connect on LinkedIn - https://www.linkedin.com/in/edgardo-grajo-635013ba
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