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    HighRadius

    Information Technology & Services

    Functional Consultant

    Hyderabad, IndiaOn-SiteFull-time2–5 yrs experiencePosted 1w ago
    All HighRadius jobs

    Job description

    Job Summary -

    Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension of our internal teams, the ultimate HighRadian ambassador who delivers continuous support from the advent of the conflict to the time it gets resolved. S/he should be keen to learn about our complex software products and have a people-first mentality. If you are ready to leverage your grit, creativity and bit of wit and humor to experience an awesome company culture - then you should be a HighRadian!

    Responsibilities - 

    • Responsible for providing product support to users of the Highradius applications.
    • Own customer reported issues and drive them to resolution meeting the SLAs
    • Provide a delightful customer experience by partnering with internal and external stake holders
    • Supports and contributes to the growth of best practices for delivery of HighRadius Support services
    • Understand HighRadius application troubleshooting practices to ensure successful resolution of the issues.
    • Have the will to learn and understand our products and their features to support and educate clients
    • Follow the Quality and Process compliance to do the right thing for customers and the organization
    • Dynamically prioritize tickets and multi-task when needed
    • To be a team player who can work in rotational shifts.
    • To empathize with client situations and provide quick resolutions or workarounds.
    • Have a collaborative approach to clearly communicate issues and resolutions with the internal teams and customers.

    Requirements -

    • 2 to 5 years of experience in Application Support preferably a SaaS application
    • Familiarity with tools & practices of the trade such as case management, knowledge base, defect & escalation management.
    • A technology-centric background
    • Strong logical, analytical and problem solving skills
    • Excellent communication skills
    • Can work in a fast paced, ever changing, start-up environment
    • Proficiency in running SQL queries is a plus
    • Scripting knowledge is a plus

    Job details are sourced from the employer's original posting.

    Open job posting
    HI

    About the company

    HighRadius

    HighRadius offers AI-driven Autonomous Finance Solutions for the Office of the CFO. More than 800 of the world's leading companies have transformed their Order to Cash, Treasury, and Record to Report processes with HighRadius. Our customers include 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's and many more. Autonomous Software is data-driven software that continuously morphs its behavior to the ever-changing underlying domain transactional data. It brings modern digital transformation capabilities like AI, Robotic Process Automation, Natural Language Processing and Connected Workspaces as out-of-the-box features for the finance & accounting domain. Finance business stakeholders have been led to believe that they have only two choices: pick an application software vendor that digitizes a paper or Excel-based process to an electronic system of record, or, choose a middleware platform for AI or RPA to build and maintain in-house, domain-specific capabilities. In contrast, HighRadius Autonomous Software combines the best of both worlds to deliver measurable business outcomes such as DSO reduction, working capital optimization, bad-debt reduction, reduce month close timelines, and improved productivity in under six months.

    View all HighRadius jobsLinkedIn
    Industry
    Information Technology & Services
    Founded
    2006
    Open roles
    70

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