Risk Analyst

About the Company:

Highway is the fastest-growing freight tech provider in North America. We serve the largest freight brokers in the industry, solving one of their biggest pain points: who is really hauling their freight. We answer the question of Carrier Identity, protecting brokers’ networks, preventing fraud and increasing transparency. Serving and protecting our customers is our top priority, and we are proud that our best marketing is our customer referrals and testimonials.

FLSA Status: Exempt

Location: Dallas, TX (This is an onsite position)

Reports to: Investigations Lead

Status: Full-time

About the Company:

Highway is the fastest-growing freight tech provider in North America. We serve the largest freight brokers in the industry, solving one of their biggest pain points: who is really hauling their freight. We answer the question of Carrier Identity, protecting brokers’ networks, preventing fraud and increasing transparency. Serving and protecting our customers is our top priority, and we are proud that our best marketing is our customer referrals and testimonials.

Role Description:

Freight brokers put an incredible amount of trust in Highway and that trust will be extended to you. This role will be primarily responsible for tracking down identity alerts posted by Highway, analyzing data and reporting on discrepancies. 

Your role:

• Work closely with the Legal team to provide details about loads, onboarding packets, connections, and any other relevant information related to losses, claims, or subpoenas.
• Develop a process and feedback loop to mitigate risk and improve customer experience.
• Data hygiene, managing identity alerts on a daily basis and providing associated reporting.
• Comfortable reviewing fraud Incidents and associated data to glean as much information from the event as quickly as possible. 
• Review customer disputes with the Operations teams, providing documentation and detail.
• Escalate events to the Investigations Lead as necessary. 
• Utilize systems such as Intercom, Active Admin, Salesforce and Google Drive.
• Comfortable with SQL, reporting and data analysis.
• Manage the data from identity alerts and have proper follow through on each one in a timely manner.
• Track fraud reports and follow the escalation process to ensure the right flags are put in place.

Qualifications

• Bachelor’s degree preferred. 
• Exceptional communication skills with a high attention to detail. 
• Proven previous experience in Data Analysis, SQL, and databases is highly preferred.
• Comfortable working in a fast paced environment.
• Quick to respond with a willingness to learn and be self-motivated.