Location: Overland Park, KS
Job Title: HVAC Service Technician
Our client fosters a close-knit team culture where everyone knows and likes each other. They aren't just a company; they are a community of professionals who celebrate their hard work with monthly cookouts and a supportive environment. If you are looking for a place where you are more than just a number and want to grow your skills through ongoing training, our client is the place for your next career move.
The HVAC Service Technician is a performance-driven role focused on providing expert diagnostics, troubleshooting, and repairs for residential heating and cooling systems. Our client is looking for a motivated technician who excels at customer communication and is driven by a performance-based pay structure. In this role, you will be expected to focus on high-quality service and identifying opportunities to improve your customers' home comfort.
Responsibilities and Expectations
- Utilize strong technical skills to perform precise diagnostics and troubleshooting on a variety of residential HVAC systems.
- Efficiently run an average of 3 service calls per day, maintaining high standards of reliability and consistency.
- Confidently present repair and maintenance solutions to customers; educate homeowners on system benefits to drive sales and maximize revenue per call.
- Evaluate the health of existing equipment; technicians are expected to identify and turn over systems older than 10 years to a Comfort Advisor for replacement estimates.
- Capably operate a smartphone and iPad for all dispatching, communication, and documentation.
- Clearly explain technical issues to homeowners, providing solutions that prioritize system efficiency and customer comfort.
- Effectively handle seasonal call volume variations, maintaining a high level of productivity during peak heating and cooling months.
Requirements
- 3 or more years of experience running residential HVAC service calls is required
- EPA Certification is required.
- Proven experience and comfort with in-home sales; ability to build value and close on service recommendations and maintenance memberships
- Strong diagnostic and troubleshooting skills are essential.
- Exceptional verbal and written communication skills to build rapport with homeowners and coordinate with the team.
- Proficiency in operating smartphones and iPads. ServiceTitan experience is a significant plus.
- A high level of reliability and consistency in work performance and attendance.
What Can We Do for You?
- Competitive salary plus commission w/ OTE of over $90,000
- We invest in your success with continuous technical and professional training.
- Company-provided take home truck and large equipment to ensure you have the right tools for every job.
- Join a friendly, supportive team with monthly cookouts for all employees.
