Hill International Trucks, the Tri-State areas leading medium- and heavy-duty truck and trailer dealership, is looking for a Field Team Lead to oversee our Mobile Maintenance team. This role focuses on running an efficient, profitable department through strong leadership, customer service, and operational management.
What You’ll Do:
- Ensure technicians’ time is fully utilized and billed correctly.
- Set goals for the department and work toward meeting them.
- Maintain all required reports and service records.
- Lead weekly team meetings and manage daily schedules.
- Monitor department performance, productivity, and payroll.
- Oversee parts availability and follow up on orders.
- Review and approve repair orders and warranty submissions.
- Build strong customer relationships and encourage repeat business.
- Handle customer concerns and complete follow-up calls.
- Ensure compliance with safety, environmental, and warranty regulations.
- Recommend new tools, equipment, and staff training as needed.
- Maintain a safe, clean, and professional work environment.
- Represent the company professionally during customer visits and meetings.
Supervisory Duties:
- Responsible for managing both exempt and non-exempt staff.
Skills Needed:
- Strong reading, writing, and communication skills.
- Ability to present information clearly to team members and customers.
- Basic math skills (percentages, discounts, measurements, etc.).
- Strong problem-solving and reasoning abilities.
Schedule:
- Monday–Friday, 8:00 AM–5:00 PM
- Includes on-call evenings and weekends and some travel for customer visits or company events.
Benefits & Pay:
- Salary $50–60k+ bonuses, depending on experience
- Bonus and incentive programs
- 401(k) with 4% match
- Health, dental, and vision insurance
- Life insurance
- Short- and long-term disability
- Paid time off and holidays
- Career growth opportunities
