Regional Service Manager

Regional Service Manager - Austin Portfolio

Hilltop Residential is seeking a Regional Service Manager to provide hands-on leadership and strategic oversight for maintenance operations across a portfolio of multifamily properties. This role serves as a servant leader and mentor, actively supporting on-site teams, ensuring service excellence, and upholding safety, compliance, and Hilltop standards. The ideal candidate will be a collaborative problem-solver who thrives in a fast-paced environment and is passionate about developing others.

At Hilltop Residential, we are proud of our vibrant culture. We are a world-class real estate investment company that provides unparalleled excellence to our customers and investors.

Hilltop is dedicated to creating an unforgettable experience not only as a great place to live, but also a great place to work, and we are honored to have received the recognition as a Great Place to Work five years in a row, as well as being named a Top Workplace by the Houston Chronicle! If you want to be a part of a fast-growing company that puts their employees first – Hilltop Residential is it!

Hilltop Residential Offers Great Benefits!

• Competitive Pay • 401k with Company Match • Comprehensive Medical, Dental and Vision Plans • Paid Life Insurance • Employee Referral Program • Short and Long Term Disability • Paid Time Off • Employee Rent Discount Program • Rapidly Growing Company with Opportunities for Growth

Essential Responsibilities

• Provide regional maintenance support across assigned properties, including service requests, preventive maintenance, capital projects, and vacancy coverage.
• Serve as a hands-on field leader, stepping in during high-demand periods or to backfill critical vacancies to ensure operational continuity.
• Mentor, train, and onboard service team members, including new Service Managers, focusing on company systems, technical skills (HVAC, pool systems, renovations), safety practices, and service standards.
• Conduct regular site visits and inspections to uphold maintenance quality, safety compliance, curb appeal, and adherence to Hilltop’s 48-Hour Work Order Guarantee.
• Lead quality control for vacant unit turns using the Make Ready Checklist; oversee quarterly audits, pool and Freon logs, and preventive maintenance reviews.
• Monitor property inventory, purchasing practices, and vendor use to ensure efficiency and budget compliance.
• Collaborate with Community Directors to resolve maintenance concerns, optimize processes, and drive resident satisfaction.
• Support special projects and renovations, providing technical guidance and on-site training for tasks like granite installs, bar modifications, and electrical updates.
• Coordinate due diligence inspections for acquisitions, assess property condition, and contribute to post-takeover improvement planning.
• Assist with recruiting and evaluating candidates for service roles; provide coaching, performance feedback, and staffing recommendations.