About Generation Hospitality
As a recognized leader in the hospitality industry, Generation Hospitality Group brings unparalleled expertise in marketing, sales, operations and revenue management.
About The Role
As a Houseperson in our Rooms department, you play a key support role in ensuring a clean, safe, and welcoming environment for all guests. Working closely with Room Attendants, Front Desk, and Maintenance, you will help maintain public areas, hallways, and back-of-house spaces, as well as assist with room readiness and special guest requests. This is an hourly, full-time position that requires reliability, attention to detail, and a strong commitment to service. You will be on your feet, moving throughout the property, and contributing to the smooth daily operation of the hotel’s rooms division.
What You'll Do
- Maintain cleanliness and organization of all public areas, including lobbies, hallways, elevators, stairwells, restrooms, and back-of-house corridors
- Support Room Attendants by delivering linens, amenities, and supplies to guestrooms and housekeeping closets
- Collect, sort, and transport used linens, towels, and trash from guest floors and service areas to designated locations
- Replenish housekeeping closets and storage areas with linens, guest amenities, and cleaning supplies according to par levels
- Assist with setting up and breaking down cots, rollaway beds, cribs, and other special room requests
- Ensure all corridors, vending areas, and service areas are free of clutter, trash, and safety hazards at all times
- Respond promptly and courteously to guest and team member requests for assistance or supplies
- Report any maintenance issues, safety concerns, or damaged items to the appropriate department
- Follow all safety, security, and key control procedures while working in guest and back-of-house areas
- Operate housekeeping equipment (such as vacuums, carts, and floor machines) in a safe and efficient manner
- Assist with deep-cleaning projects, furniture moves, and special cleaning assignments as needed
- Collaborate with the Rooms and Housekeeping teams to prioritize daily tasks and support smooth operations
- Adhere to property standards, brand guidelines, and company policies at all times
- Perform other related duties as assigned by the Housekeeping Supervisor or Rooms leadership
Qualifications
- Previous housekeeping, janitorial, or hotel operations experience preferred but not required
- Ability to communicate effectively in English, both verbally and in writing
- Strong attention to detail and commitment to cleanliness and guest satisfaction
- Ability to work a flexible schedule, including weekends, holidays, and varying shifts as needed
- Physical ability to stand and walk for extended periods, bend, kneel, push, pull, and lift up to [X] lbs (e.g., 40 lbs) safely and repeatedly
- Comfort working in guest-facing and back-of-house environments with frequent movement between floors and areas
- Reliable, punctual, and able to work independently with minimal supervision as well as in a team environment
- Willingness to follow all safety, health, and sanitation guidelines and wear required personal protective equipment
- Positive, professional attitude and a service-oriented mindset
- Eligibility to work in the country of employment and ability to meet any required background or reference checks
