- Area of Talent: Resort Operations
- Salary Range: $23.00 to $27.00 hourly
- HR Division: HOA and Resorts
As the Front Desk Supervisor, you will oversee the daily operations of the Front Office. Responsible for supervising the Front Desk to ensure efficient and courteous guest check-in and check-out. Commitment and dedication to our Spirit of Service culture and overall Hilton values are to be displayed at all times.
Here's why you'll love it here!
We offer an excellent benefits package to our full-time Team Members that include:
- Salary range: $23.00 - $27.00 per hour
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
- Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities
- and more!
Responsibilities
Additional Responsibilities Include:
- Greet and welcome owners / guests upon arrival. Register guests into the computer, verifying reservation, address and credit information. Accept payment for guest accounts at check in and check out. Promote the Hilton Grand Vacation services and provide recognition and benefits to all present members.
- Coordinate and monitor reservations.
- Ensure all Front Office quality standards are complied with and all policies and procedures are consistently applied.
- Maintain a house bank and ensures deposit accurately reports the daily transactions.
- Assign specific tasks to guest service agents relative to credit, missing addresses, posting charges and overall cleanliness and organization of the front desk.
- Post miscellaneous charges as requested.
- Maintain a daily log of all guests’ opportunities with corrective action steps. Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Manager/Supervisors for handling.
- Collaborates with all resort departments to meet guest expectations.
- Corresponds to social media and guest member relations in a timely manner.
- Trains, supervises, schedules and assists in evaluating Team Members.
- Any other duties that may be necessary to daily functioning of the resort.
Qualifications
What are we looking for....
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- High School Graduate/GED
- Able to work flexible schedules including mornings, evenings, weekends, and holidays
- 1-3 years of related experience
- 1+ years of Supervisory experience
- Demonstrates problem-solving, analytical, and conceptual skills
- Strong written and oral interpersonal skills with the ability to build and maintain productive working relationships
- Displays effective organizational skills, including the ability to effectively prioritize and manage multiple tasks in timeframes s within a small team.
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
- Associate's Degree/College Diploma
- Previous experience working in hotel/resort operations, with an emphasis on the relationship between Front Office and Housekeeping.
- Timeshare/Vacation Ownership experience
- 2+ years of Supervisory experience
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
