Housekeeping Manager

• Area of Talent: Resort Operations
• Salary Range: $55,000 - $70,000/annual
• HR Division: HOA and Resorts

The Housekeeping Manager is responsible for the daily execution of housekeeping operations and team member support within the housekeeping department. This role works closely with the Assistant Director of Housekeeping to maintain high standards of guest satisfaction, cleanliness, and room upkeep, while identifying opportunities to strengthen departmental effectiveness and support overall business goals.

The Housekeeping Manager leads and supervises Guest Room Attendants, Public Area Attendants, Housepersons, Linen Attendants, Uniform Attendants, Housekeeping Coordinators, Supervisors, and other assigned frontline housekeeping team members.

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Here's why you'll love it here - We offer an excellent benefits package to our full-time Team Members that include:

• Salary Range: $55,000-$70,000 annual
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
• HGV provides access to outstanding Team Member benefits, discount travel programs and much more! Join HGV to access these premier benefit programs today!
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities
• and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Schedule Details:

The primary schedule consists of day shifts, including weekends and holidays; however, flexibility is required to work night shifts as needed to meet business demands.

Responsibilities

Additional Responsibilities Include:

• Cultivate a positive, inclusive work environment that promotes teamwork and outstanding guest service 

• Supervise Guest Room Attendants, Housepersons, Supervisors, and other housekeeping team members 

• Lead daily briefings and manage staffing assignments and scheduling 

• Inspect guest rooms and public areas to ensure compliance with quality and cleanliness standards 

• Conduct and document unit inspections and report maintenance or quality issues 

• Ensure department equipment, supplies, and assets are properly secured 

• Coordinate with other departments to maintain room availability and support revenue goals 

• Assist with housekeeping inventories, linen control, and supply management 

• Support deep cleaning initiatives and special cleaning programs according to company standards 

• Perform administrative duties including scheduling, records maintenance, and supply purchasing 

• Carry out additional duties as assigned to support department operations

Qualifications

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members! 

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High school diploma or equivalent

• Least 2 years of supervisory experience

• Housekeeping Experience

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Access) 

• Ability to work a flexible schedule, including nights, weekends, and holidays in order to meet business demands

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 2 years of Managerial experience
• Familiar with established safety standards and PPE when performing work duties to minimize the risk of injury.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.