Provides information and incentives for guests to come back to a HGV property.
Pro-actively pursues eligible guests on-site to preview HGV through direct purchase of a mini-vacation package.
Ensures guests meet minimum eligibility for package offers by specific location.
Completes required paperwork and data-entry accurately and completely for each package sale.
Provides location-related guest service to resort guests and visitors, including directing guests to responsible resort services for specific resort information.
Distributes only HGV authorized and unaltered information, collateral and materials. Maintains location-operating standards.
Notifies manager of any shortages in collateral in a timely manner.
Reviews production reports and notifies manager of any challenges.
Assists management with training of new hires on location.
Arrives and leaves location at scheduled times and follows appropriate timekeeping and PTO guidelines.
Self-motivated and possesses necessary sales skills to meet monthly package sales target.
Follows gifting procedures to ensure costs are met monthly.
Contacts management with any guest issues.
Exceptional verbal communication skills.
Commitment to provide world-class customer service.
Confident in building value and setting/achieving sales goals.
Strong problem-solving and organizational skills.
Ability to work flexible schedule that includes evenings, weekend, and holidays.
Basic computer and iPad knowledge (Word, Outlook, Internet Explorer etc.)
Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now
Completes all required Company training/compliance courses as assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.
Job details are sourced from the employer's original posting.
