Twilight Receptionist

• Area of Talent: Resort Operations
• Salary Range: 13.09-13.22
• HR Division: HOA and Resorts

RESORT: Wychnor Park Country Club

LOCATION: Burton-On-Trent, DE13 8BU

HOURS: 28 per week

SALARY: £13.09 - £13.22 per hour

Wychnor Park Country Club is a world-class resort and we are currently seeking an exceptionally talented individual to join our team as a Night/Twilight Receptionist. As part of the industry leader in holiday ownership, you will have access to a range of benefits, including use of the leisure club, perks at work membership, and discounted stays at other resorts.

Shift hours between 6.00pm and 2.00am. 3 days on and 3 days off. Pay rates will differ. Before 11pm - £13.09 p/h. After 11.00pm - £13.22 p/h.

Position will also require 5 weeks p/a of full night shifts to cover holidays.

Job Responsibilities:

• Check in late arrivals and ensure a flawless experience for our guests
• Respond efficiently and professionally to guest queries, complaints, and requests, ensuring their needs are met to the highest standard
• Assist and support the Receptionist / Duty Manager
• Provide world-class customer service throughout the guests' stay, going above and beyond to exceed their expectations
• Perform night audit procedures and handle cash payments and float, strictly adhering to company standards
• Other ad hoc duties as required

Skills and Experience Required to Fulfil the Role Include:

• Excellent communication skills, both verbal and written, to effectively interact with guests and colleagues
• Ability to work independently and as part of a collaborative team, contributing to a positive and inclusive work environment
• Strong organisational and time management skills, with the ability to prioritise tasks and pay exceptional attention to detail
• Proficiency in computer skills, including knowledge of relevant software applications
• Demonstrating enthusiasm, dedication, and a strong focus on customer satisfaction, while delivering exceptional service and maintaining a courteous telephone etiquette.

In addition to a competitive salary, we offer a range of exceptional benefits to reward your dedication and passion:

• Participation in our resort privilege program, granting you access to exclusive employee discounts across Europe
• Opportunity to earn referral bonuses through our referral program
• Generous holiday entitlement, allowing you to recharge and spend quality time with loved ones
• Access to our Employee Assistance Program (EAP), providing confidential support and guidance
• Free parking, ensuring convenience and ease during your workday
• Utilisation of our modern leisure facilities, promoting a healthy work-life balance
• Uniform provided, ensuring a professional and polished appearance
• Phenomenal training opportunities, enabling continuous personal and professional development
• Perks at Work Membership, granting access to discounts on various products and services

At Wychnor Park Country Club, we are committed to fostering diversity and inclusion in the workplace. We warmly welcome applicants from all backgrounds and abilities, and we are dedicated to providing reasonable accommodations and adjustments to individuals with disabilities throughout the recruitment process.

Join our ambitious and collaborative team and contribute to creating unforgettable experiences for our valued guests. Apply now and embark on an exciting journey with us.

About Us

What makes Hilton Grand Vacations unique?

There’s nothing more rewarding than creating lifelong memories, for yourself and for others. And that’s what you’ll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together.

Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today.