Join us and be involved in a team that brings future vacation dreams to life.
The Activations Call Agent contacts our guests who have purchased a pre-paid vacation packages and assist them in making their travel arrangements. You will use sales strategies to provide recommendations that meet guests' expectations and apply innovative problem-solving skills to give advice and enhance the guest experience.
Responsibilities
Contact guests who have purchased vacation packages
Assist customers in planning and booking their travel experiences
Use consultative sales techniques to recommend vacation options and enhancements
Build excitement and create memorable guest experiences
Meet performance and sales goals in a team-oriented environment
Resolve guest inquiries with confidence and professionalism
Deliver exceptional customer service while promoting vacation experiences
Accurately document customer interactions and reservation details
Maintain knowledge of vacation products, promotions, and travel offerings
Available work schedules (Monday to Friday, one Saturday per month)
PM – 1:30pm to 9:30pm
Start Date - October 12, 2026
Why Team Members Like Working For Us:
· Driven base pay plus monthly performance incentives
· Day One Team Member Benefits
· Daily Pay option
· Sundays Off, Only Limited Saturdays
· Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
· Discounted Hilton hotel rates worldwide!
· Recognition Programs and Rewards
· 401(k) program with company match
· Employee stock purchase program
· Tuition reimbursement program
Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Most Loved Workplace list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members! To fulfill this role successfully, you will have the following minimum qualifications and experience:
· High School Graduate/GED
· A minimum of one year's worth of sales experience is required, as is clear familiarity working in performance-based sales situations.
· 2 years or more of strong customer service experience.
· Excellent interpersonal skills, proficiency with Microsoft Office (Outlook, Word, and Excel), and the capacity to operate several computers simultaneously.
· Ability to multi-task and work in a fast-paced workplace while handling many systems simultaneously.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Hilton Grand Vacations is a global leader in vacation ownership, offering a premier timeshare experience.