Job Type:
PermanentBuild a brilliant future with Hiscox
The Quality Assurance & Governance team brings together professionals with strong operational and technical Claims expertise. The team plays a key role in driving consistent Claims quality and governance standards across the business, acting as a centre of expertise for best practice, quality assurance and continuous improvement.
Working as part of the Claims Quality Assurance Centre of Excellence, you will collaborate with stakeholders across the business and gain exposure to a broad range of insurance products, Claims teams and markets.
The team operates across London, York, Colchester, Europe and the US, providing an international and collaborative environment with opportunities to work with colleagues and business leaders across multiple jurisdictions.
As a Claims Quality & Governance Analyst, you will play an important role in ensuring high and consistent standards of Claims handling across our European Claims operations.
You will conduct quality reviews of Claims files, assessing adherence to Hiscox Claims Best Practices, internal standards and relevant regulatory requirements. You will identify trends and areas for improvement, support management information and analytical reporting, and translate findings into practical recommendations.
Working closely with Claims teams, management and third-party partners, you will also support calibration, training and remediation activities, helping to embed best practice and continuous improvement across the Claims function.
We are looking for an experienced Claims professional who combines strong technical knowledge with an analytical and pragmatic approach to quality and continuous improvement.
You will ideally bring:
About Hiscox
As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.
We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.
Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.
Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.
Diversity and Hybrid working
At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success.
We have also learned over the past few years that working life doesn’t always have to be in the office, and now it is safe to do so we have introduced hybrid working to encourage a healthy work life balance.
This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.
You can follow Hiscox on LinkedIn, Glassdoor, and Instagram (@HiscoxInsurance).
Work with amazing people and be part of a unique culture
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Hiscox is a diversified international insurance group with a strong brand and balance sheet. It has over 3,000 colleagues across 14 countries and 34 offices.