Own the full end-to-end delivery of high-impact solutions for our most strategic partners
Efficiently resolve urgent technical customer support tickets; ensure proactive and timely communication with key client stakeholders
Drive innovation through coding and implementation in order solve complex problems
Collaborate cross-functionally with product and engineering teams to influence priorities and shape product roadmap
Build and maintain internal documentation, playbooks, and enablement content
Actively partner with customers to define success metrics, KPIs, and adoption strategies aligned to their goals; track progress against metrics
Represent the voice of the customer internally, and provide actionable feedback to influence product direction and feature development
Monitor usage, adoption, and engagement metrics to proactively address risks and ensure long-term retention
Maintain awareness of industry best practices for data maintenance handling as it relates to your role
Adhere to policies, guidelines and procedures pertaining to the protection of information assets
Report actual or suspected security and/or policy violations/breaches to an appropriate authority
Requirements
Bachelor’s degree in computer science, mathematics, engineering, physics, or a related technical field
1+ years of software engineering experience
Prior professional experience supporting technical customers and iterating solutions in real time
Strong engineering background with proficiency in programming languages such as Python, Javascript/Typescript, or similar, and a deep understanding of software architecture and API integrations
Excellent verbal and written communication skills and exceptional attention to detail, with experience engaging both business and technical audiences
Ability to juggle multiple priorities in a fast-paced environment
Job details are sourced from the employer's original posting.
Hive is a leading operations platform for independent commerce, utilizing state-of-the-art technology to drive revenue and shape the logistics industry.
