Total compensation range: €36,830 - €46,835
At Hive, we're building the most customer-centric operations platform in Europe, and our Merchant Care team is at the heart of that mission.
As a Merchant Care Associate On the Ground, you'll be the first point of contact for our merchants' operational issues directly from the fulfillment center. You'll work shoulder-to-shoulder with our logistics partner's floor teams, spot issues before they escalate, and close the loop between what's happening on the warehouse floor and our merchants.
You'll be on-site in Casei Gerola (PV), Italy, part of Hive's Merchant Care team, and the bridge between the fulfillment center operations, Hive's office-based specialists, and our merchants.
We are looking for someone with:
We know, sometimes you won't tick every box. We'd still love to hear from you if you think you're a good fit.
About us
We're revolutionizing e-commerce operations.
At Hive, we empower brands to excel in the digital commerce era through our innovative operations platform. By combining cutting-edge technology with a curated network of top-tier operations partners, we deliver measurable results.
Our comprehensive platform streamlines the entire operational chain through a single, intuitive interface. Since our founding in 2020, we've rapidly grown to become one of Europe's leading operations platform, partnering with hundreds of innovative brands. With strategic locations in Berlin, Paris, Milan, Madrid, London, and Amsterdam. Backed by prestigious investors including Tiger Global, Earlybird, and Picus Capital, we're scaling our impact across Europe.
Diversity and inclusion are core to our success. We actively cultivate an environment where every team member, regardless of background, can thrive. We welcome talent from all walks of life, regardless of religion, ethnicity, nationality, gender, sexual orientation, age, marital status, or disability. At Hive, authenticity and professional growth go hand in hand.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Hive Advertising Agency is a digital arm of Hive group, Based in Cairo and with a technical & design hub in Dubai and Berlin, we specialize in fusing the best in creative and cutting-edge technology, whilst our creative, developers and social media experts use the power of interaction and online conversation to drive traffic and reputation. Our focus is at the intersection of culture, commerce and media, assisting brands in leveraging innovative, digital and social tools to further engage their markets.