Brand Operations Associate

Brand Operations Associate

Shift Pattern:

Standard 40 Hour Week (United Kingdom)

Scheduled Weekly Hours:

40

Corporate Grade:

E - Associate

Reporting Line:

(UK Division) Sustainability and Physical Markets

Location:

UK-London

Worker Type:

Permanent

Overall purpose of role:

The London Metal Exchange is the world centre for industrial metals trading.  Most of the world’s non-ferrous metals business is conducted on the LME and the metals community uses the LME, a member of HKEX Group, as a venue to transfer or take on price risk, as a physical market of last resort and as the provider of transparent global reference prices.

The Sustainability and Physical Markets team (“SPM”) is responsible for the strategy, delivery, and operation of the LME’s physical market and sustainability activity. This incorporates (i) the strategic development of all areas of the LME’s physical ecosystem including future commercialisation, sustainability, overall management of physical market relationships including producers of LME-listed brands, (ii) the operation of the LME’s physical network including LME warehousing, operation of the LME approved brands list, and LME responsible sourcing, and (iii) the operation of the systems that support and deliver this work and management of all related regulatory requirements including operational resilience. The SPM team is split into three closely linked sub-divisions to manage these activities, responsible for development and strategic activities, operational activities, or systems management.

This role sits in SPM Operations providing operational, analytical and administrative support across the management of LME-listed brands. Key responsibilities include supporting the end-to-end brand listing process, including the review and assessment of applications, coordination of required documentation and approvals, ongoing compliance monitoring including Responsible Sourcing and LMEpassport requirements, and engagement with producers and external stakeholders to ensure smooth operational delivery.

Responsibilities:

General

• Support the day-to-day operations of LME Brand Operations, including:

• Administering and supporting brand applications from initial start-up to finalisation, be able to evaluate an application and provide feedback relating to the LME’s requirements.
• Ensuring ongoing compliance with LME brand listing requirements, including ISOs, Responsible Sourcing, LMEpassport, and chemical and physical specifications.
• Resolving and responding to warehousing and warranting issues relating to LME-listed brands, including co-ordinating with the Warehousing team on any issues arising.
• Resolve and process matters relating to existing LME-listed brands, guiding producers through relevant processes in accordance with LME requirements.
• Support the day-to-day operations of SPM Operations. This includes, assisting with stakeholder engagement, reviewing compliance submissions, and contributing to the development, formatting, and maintenance of internal process materials that support the effective functioning and delivery of the team, in collaboration with the Deputy Head of Physical Markets and the Head of Brand Operations.
• Contribute to the maintenance and monitoring of LMEpassport, LMEsword, and Salesforce.
• Support engagement with producers in relation to LMEpassport submissions, supporting the review, validation, and refinement of data with platform expectations.
• Ongoing monitoring of the LME Listed Sampler and Assayer and Tester lists

Other

• Take on responsibilities for new operational requirements as they develop over time
• Be a proactive and positive member of the SPM team, representing the team at internal events (and external as relevant)
• Maintaining cleanliness and orderliness of the team’s digital files and records on multiple internal databases

Academic and professional qualifications required:

• To A level standard

Required knowledge and level of experience:

A good understanding of the LME and the wider financial services and/or commodities environment would be advantageous. Previous knowledge or experience within the metals industry, particularly within an exchange, commodities or related financial services environment, would be highly desirable. An understanding of the LME's role within the global metals markets and the regulatory, commercial and operational landscape in which it operates would be considered a strong asset. While this experience is not essential candidates with relevant industry knowledge will be well placed to understand the role, its broader commercial context and the needs of our stakeholders.

Skills set and core competencies required for role:

• Good communication skills to liaise at all levels – both internally and externally.
• Professional and possessing good manners, able to interact with significant internal and external stakeholders including providing comprehensive updates where required.
• Interest in learning new concepts, business areas, and skills
• Excellent organisational skills.
• Good administrative skills.
• Ability to prioritise
• Data management.
• Able to demonstrate the ability to follow and adhere to processes and procedures.
• Good IT skills – Microsoft Word, Excel, Powerpoint and Adobe.
• Analytical assessment and problem solving
• Critical thinking

Personal qualities:

• Determination to complete a job.
• Discrete and diplomatic.
• Organised
• Positive
• Proactive, strong time management and someone who works well in a fast-paced environment.
• Diligent and good attention to detail.
• Teamwork skills.