- What is the job shift tied to this requisition? 7:00 a.m.-3:30 p.m.
In a learning environment and under close supervision assists various IT teams with first level issue resolution and works in a supporting role on projects in areas including service center, networking, interfaces, server administration, biomedical engineering, database management, data analysis, cyber security, scripting/development, endpoint lifecycle management, and a wide array of applications. Participates in quality assessment and continuous quality improvement activities. Complies with all appropriate safety and infection control standards. Performs all job duties and responsibilities in a courteous and customer-focused manner according to the Hurley Family Standards of Behavior. Works under the close supervision of IT Director or designee who reviews work to ensure effectiveness.
Responsibilities
- Work closely with the designated IT team to assist with departmental projects.
- Performs PC troubleshooting to diagnose and resolve common problems.
- Setup and install PCs and required software.
- Provides assistance to IT teams to resolve or assist in the resolution of problems.
- Performs other related duties as assigned. Utilizes new improvements and/or technologies that relate to job assignment.
Qualifications
Minimum education required - one or more of the following:High school graduate and/or GED equivalent.Current or previous enrollment in Genesee Career Institute Information Technology program or similar career preparatory academy.Must meet one or more of the following requirements:
Graduated or current enrollment in an accredited Associate's or Bachelor's degree program majoring in Computer Science, Computer Engineering, or other related field with a minimum of a 2.5 GPA.Current industry recognized certification such as Comptia A+, Security+, Network+, Cisco CCNA, Microsoft, or similar.-AND-
Demonstrated working knowledge of current Windows OS and PC troubleshooting procedures.Demonstrated ability and willingness to continuously learn and adapt to new technologies.Ability to communicate in a business appropriate way verbally and in writing.Ability to establish and maintain harmonious working relationships with Medical Center staff, physicians, and the general public.