Executive- Customer Service

Overview:

Being a “customer first” company, the Customer Support division is critical to hoichoi. This team comprises of enthusiastic, passionate, fun-loving and highly communicative individuals who continuously work towards ensuring a great experience for hoichoi users at all times.

This is a high commitment role and you will fit right in if you believe in delivering the best of service experience and are passionate about entertainment.

Job Role:

·         Answer user communication/queries via emails, live chats and calls

·         Ensure minimum turnaround time for resolving user queries & complaints

·         Deliver best in class service in the friendliest and timely manner

·         Suggest process & product improvements based on user feedback

·         Assist the team in reporting & analysis

·         2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background

·         Excellent proficiency in Tamil, Malayam and English

·         Critical thinking and problem-solving skills

·         An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support.

Why hoichoi?

• Work in an exciting environment where you will be constantly learning & sharpening your skillset.
• We are bringing unique stories to audiences at a scale never done before.