The Inbound Vacation Sales Representative role is a commission-driven sales position responsible for converting qualified inbound transferred calls into vacation package sales through consultative selling techniques. This role is ideal for motivated individuals who thrive in a high-energy, results-driven environment and are eager to maximize their earning potential through a competitive commission structure. Successful candidates will utilize proven sales methodologies to achieve performance targets while delivering exceptional customer service.
Key Responsibilities
Sales and Guest Engagement:
- Pre-qualify guests for vacation packages based on established criteria.
- Manage a high volume of inbound transferred calls while maintaining professional and engaging conversations.
- Utilize company sales methodology to effectively present vacation packages and ownership benefits.
Sales Process Execution:
- Follow proven sales scripts and best practices to achieve conversion targets.
- Overcome objections professionally while maintaining positive guest relationships.
- Document guest interactions and sales activities in company systems.
- Meet or exceed established performance metrics for sales conversion and call quality.
Team Collaboration and Professionalism:
- Maintain positive, professional relationships with guests, team members, and leaders.
- Follow department policies and procedures consistently.
- Contribute to a positive team environment.
- Adapt to changing business needs and scheduling requirements.
Professional Development:
- Complete new hire training and all subsequent skill enhancement training.
- Participate in ongoing coaching and development sessions.
- Apply feedback to enhance sales techniques and guest interactions.
Scope Factors - Revenue, Assets, Budget, Profit/Loss, Supervisory:
- Individual contributor role focused on direct sales with high commission potential.
- Responsible for meeting established sales targets and quality metrics.
- No direct supervisory responsibilities.
Qualifications
- Sales experience preferred, particularly in vacation ownership, call center, or marketing environments.
- Experience in commission-based roles preferred.
- Demonstrated track record of meeting or exceeding sales targets preferred.
- Strong verbal communication skills with excellent voice tonality and inflection.
- Fluent verbal and written communication skills in both English and Spanish are required.
- Proficiency with technology including:
- Email and messaging platforms
- Web-based application software
- Multi-monitor computer operations
- Demonstrated ability to:
- Follow structured sales processes
- Handle objections professionally
- Multi-task in a fast-paced environment
- Work independently while contributing to team goals
- Self-motivated with a professionally competitive mindset
Why Join Us?
At Holiday Inn Club Vacations, we provide the tools and support to help you succeed. Our comprehensive benefits and career development opportunities ensure you have everything needed for long-term success in a rewarding sales career.
Comprehensive Training: Structured ramp-up period with ongoing coaching and mentorship.
High Earning Potential: Performance-driven commission structure rewards top sellers.
Flexible Work Options: Opportunity to transition to remote work after 90 days.
Career Growth: Advancement opportunities within a dynamic sales environment.
Discounts & Perks: Special IHG hotel discounts plus additional employee benefits.
Financial & Career Benefits:
- Bi-weekly pay & 401K options.
- Comprehensive health, dental, and vision plans.
- Tuition reimbursement & continuing education courses.
- Employee Assistance Program (EAP).
- Paid Time Off (PTO).
- Outstanding company culture!
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