The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the Front Desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, prepare daily reports, balancing transactions.
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
- Comply at all times with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Maintain a friendly and warm demeanor at all times.
- Initiate and complete the End of Day process.
- Run all reports as required for Food and Beverage audit.
- Complete the Night Audit checklist for computer procedures daily.
- Balance the day’s work (i.e., movie revenue, telephone postings, valet laundry, server’s and desk agent’s paperwork, etc.).
- Maintain cashiering responsibilities as per Front Office procedures according to Mid-Continent Hospitality standards.
- Maintain Front Office computer system operation according to Mid-Continent Hospitality.
- Fulfill all Front Office functions between the hours of 11:00 pm and 7:00 am.
- Handle and follow through on all guest request daily from 11:00 pm and 7:00 am.
- Follow safety and emergency procedures according to Mid-Continent Hospitality standards.
- Maintain proper record keeping (i.e log books, etc.) according to Mid-Continent Hospitality standards.
- Be familiar with all Mid-Continent Hospitality policies and house rules.
- Complete the initial direct bills, daily, and place on the Controllers desk; attach folio/banquet check back-up to the bills.
- Maintain radio contact with Security/other employees during entire shift.
- Have a working knowledge of security procedures.
- Prepare and distribute the Daily Flash Report as needed.
- Transfer the master or house accounts as necessary.
- Ensure employees are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Maintain compliance with all company policies and procedures.
- Perform related duties as assigned by Front Office Manager or any other member of management.
