GENERAL JOB DESCRIPTION Reports to: Security Director

       Department: Security  

       FLSA Status: Non-Exempt

       Employment Status: Full-Time

Position Title: Operations Supervisor                            Position Status: Essential

Home/Life Services Inc. established in 1995, is a community-based, human services organization committed to improving the economic and social health of families impacted by homelessness. Operating from a client centered perspective, Home/Life provides a safe and therapeutic environment that supports the social and economic independence of its families served. By developing and implementing innovative services and programs within our Families with Children’s facilities, we provide case management and job counseling, as well as help our families access the economic housing support that allows them to enter and stay in permanent housing.

Under the direction of the Security Director, The Operations Supervisor oversees the daily operations in the facility within each department; social services, maintenance, and primarily security. The candidate must have a valid NYS Fire Guard Certification (F02), Certificate of Fitness (F80), and First Aid/CPR Certificate.

DUTIES AND RESPONSIBILITIES

The responsibilities of the Operations Supervisor include but not limited to:

Administrative:

· Ensures daily log, visitor and resident daily and nightly sign-in logs, and other records are maintained in an accurate and timely manner by security staff

· Responsible for the accurate recording and reporting of Security Staff payroll

· Must report a Priority One to Program Director within 30 minutes of incident

· Reporting complaints and or issues to the Security Director immediately

· Responsible for checking in clients, submitting incident reports, and finalizing DHS roster in CARES. Operation staff should only submit reports in CARES after business hours, on holidays, on weekends, or if they are the first to be notified of any incidents.

· Complete end-of-shift roll call reports and email them to the Program Director (PD), Service Director (SD), and Social Services Director (SSD). Operation Supervisors are required to send a roll call at the end of each shift.

Leadership and Staff Development:

· Leads and directs security team in the event of an emergency evacuation

· Ensures Security Guards acquire an understanding of building features and potential problems

· Ensures that security staff actively monitor CCTV system, and immediately report to supervisor activities that violate safety and security protocols, and logs observations

· The ability to train staff on protocols, procedures, and incident reporting

· Makes sure all Security Guards are properly dressed in their uniforms