GENERAL JOB DESCRIPTION Reports to: Program Director / LCSW

Department: Social Services

FLSA Status: Non-Exempt

Employment Status: Full-Time

Position Title: Client Care Coordinator                 Position Status: Essential

Home/Life Services Inc. established in 1995, is a community-based, human services organization committed to improving the economic and social health of families impacted by homelessness. Operating from a client centered perspective, Home/Life provides a safe and therapeutic environment that supports the social and economic independence of its families served. By developing and implementing innovative services and programs within our Families with Children’s facilities, we provide case management and job counseling, as well as help our families access the economic housing support that allows them to enter and stay in permanent housing.

Under the direction of the Program Director and LCSW, The Client Care Coordinator will assess each family to understand their strengths and determine their service needs

DUTIES AND RESPONSIBILITIES

The responsibilities of the Client Care Coordinator include but not limited to:

Administrative:

· Conducts risk assessments

· Collaborates with the Administration on for Children’s Services (ACS) and/or preventive service agencies when a child’s welfare is involved

· Makes referrals and appropriate community linkages

· Communicates and collaborates with service providers to enhance engagement and ensure quality services

· Prepares families and children to accept services

Leadership and Staff Development:

· Facilitates a team review of the biopsychosocial assessment

· Facilitates group work (e.g., with young people, with fathers, etc.)

· Coordinates safety planning when needed

· Provides educational trainings to staff

Programmatic Achievement:

· Completes comprehensive biopsychosocial assessment with each family to understand strengths and Service Needs

· Provides short-term counseling, crisis intervention, risk assessment, safety planning and psycho education (not psychotherapy)

· Participates in ACS conferences acting as an advocate for families