Job Summary:
The Customer Pick-Ups Team Lead supports daily operations within the Customer Pick-Ups department by coordinating floor execution, assisting team members, and ensuring a positive customer experience. This role is hands-on and actively involved in loading customer vehicles with furniture, ensuring products are handled safely, accurately, and efficiently.
In addition to customer pick-ups, the Team Lead assists with customer returns, exchanges, and truck returns as needed to support overall workflow, maintain service levels, and ensure smooth product flow across departments.
Schedule: Will include both weekend days
Pay: $23 per hour
Key Responsibilities:
Daily Floor Execution
- Coordinate daily customer pick-up workflow and task assignments.
- Ensure pick-up orders are wrapped, tagged, staged, and ready prior to customer arrival.
- Load furniture into customer vehicles safely and securely, following proper lifting and loading procedures.
- Verify items are correctly identified and matched to customer orders.
- Assist with resolving order issues prior to or during customer arrival.
- Support processing of customer returns and exchanges when required.
- Assist with unloading and handling truck returns as directed.
- Maintain organized, clean, and customer-ready pick-up and staging areas.
Customer Experience
- Greet and assist customers during the pick-up and return process.
- Clearly communicate loading procedures, safety expectations, and next steps with customers.
- Ensure customers receive the correct items in a timely, professional, and courteous manner.
- Address minor customer concerns and escalate issues to management when appropriate.
- Maintain professionalism and composure during high-volume and peak periods.
Qualifications:
- Able to work in a fast-paced environment with high customer contact.
- Positive/helpful attitude towards management, co-workers and customers.
- Ability to work a varied schedule, including nights, weekends and/or early morning hours based on business needs.
- Able to work at varying heights.
- Self-motivated.
- Respectful.
Physical & Environmental Expectations:
- Stand and walk for extended periods.
- Lift, push, pull, and maneuver products and equipment weighing up to 150 lbs.
- Repetitive bending, lifting, and arm movements.
- Operate forklifts and work at varying heights.
- Work indoors and outdoors in warehouse conditions including noise, dust, and temperature changes.
