HomeStar Remodeling is seeking a high potential Operations Administrator. Due to the high demand of our green products, we are looking to hire outgoing, money motivated, career oriented individuals. If you are looking for a career this will be the perfect position for you to grow personally and professionally. The position offers an excellent base salary and bonus structure with the ability to make $60,000-$80,000
The successful applicant will be responsible for maintaining customer relations and performing a variety of operations related tasks, including but not limited to, answering phones, handling installs, speaking with installers and customers, and callback reports.
Your responsibilities:
- Coordinates and monitor office operations to ensure company requirements are sufficiently met on a daily basis
- Coordinate and oversee the completion of special projects as needed
- Monitor office procedures and resolve issues
- Answering phones and following up with customers and installers
- Updating office staff of any issues, delays or add-ons
- Following and writing procedures for PII’s, installs, job site visits and services
- Handling of material ETA list and in house list
- Provide clerical support to supervisors and director
- Schedule appointments and office meetings as needed
- Perform other duties as assigned
- Day of install - Managing the 5-star experience (Install)
- Contacting Customer and Installers to Schedule Projects
- Gathering Intel and creating Install Packets & Service Packets for Installers
- Following procedures for scheduling, PII’s, Installs, and Jobsite Visits
- Communicating with all crew foreman (Introduction, customer interactions, final walk-a-round), staff, and customers ensuring every project is running smoothly
- Updating office staff of any delays, issues, or add ons
- Misc tasks assigned by Operation Director and Owners
Your qualifications:
- Must be proficient in Excel
- Organization Skills
- Able to multitask proficiently
- Goal Oriented
- Must have industry experience
- Minimum 2 years of post secondary education
- Minimum 2 years of operations/administrative related experience
Salary and Benefits:
- Realistic, multi-tiered, performance-based bonus opportunities
- Medical/Dental/Matching 401(k)
- Maternity/Paternity leave
- Paid vacation and holidays
Salary: $60,000 to $80,000.00 /year
