Job Summary
The General House Attendant will provide guests with an effortless and memorable experience that lets them know they are valued and cared for. This role will be responsible for cleaning and maintaining the hotel primarily the guest rooms as assigned as well as other areas of the hotel including public spaces back of the house areas and outside spaces of the hotel.
Responsibilities
QUALIFICATIONS:
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Exceptional communication skills and enjoy caring for others and working in a fast-paced environment.
- Positive friendly and upbeat with the ability to deliver service authentically and looking to make a career in hospitality
- Ability to work in a fast-paced environment
- Ability to perform job functions with attention to detail speed and accuracy
- Ability to move perform frequent and repetitive movements including bending and stooping
- Must be able to lift push and pull a moderate weight frequently
- Ability to scrub and scour surfaces extending arms over head to perform cleaning tasks and work in confined spaces.
- Ability to follow instructions directions and meet deadlines including the thorough cleaning of the minimum number of rooms assigned
- Basic ability to comprehend English language sufficient to understand information such as labels and instructions and basic guest requests
- Previous cleaning experience preferred
- Must have the ability to work a varied schedule that may include early morning evening night and weekend shifts
JOB RESPONSIBILITIES:
- Clean assigned guestrooms in accordance with company standards (changing bed linen cleaning bathrooms vacuuming dusting etc.)
- Replenish amenities and supplies in assigned guestrooms
- Stock and maintain Housekeeping cart
- Report maintenance issues to Supervisor immediately
- Greet guests in hallways and public areas in a pleasant and friendly manner and offering assistance
- Ensure special requests are noted and fulfilled
- Answer questions about the hotel the hotel-brand standards such as art travel and related topics as well as the unique characteristics of the hotel
- Answer questions about local area attractions and things to do
- Communicate with all departments regarding in house VIPs and any special requests/needs
- Provide information regarding property events outlets amenities and directions and ascertain which services could enhance the guests’ stay
- As required deliver guest newspapers messages packages amenities or other items requested by guests or team members
- Store and retrieve luggage or packages for guests from the appropriate storage areas as needed.
- Maintain presence during peak traffic periods
- Interact with hotel associates in a professional manner assisting other departments with necessary information
- Manage and resolve all guest complaints and compliments in a professional and courteous manner
- Listen and respond to guest inquiries using a positive clear speaking voice
- Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
Property Details
HOMEWOOD SUITES DOWNTOWN SEATTLE HOTEL
From the moment travelers step into the beautiful and relaxing lobby of our downtown Seattle hotel, they begin to feel the stress of everyday life go away. Travelers can relax by our fireplace or unwind while watching one of the 50-inch LCD televisions while our friendly and attentive staff makes them feel at ease.
EXTENDED STAY HOTELS WITH KITCHENS IN SEATTLE
Our Seattle extended stay hotel offers a home-away-from-home experience with our amenities, services, and well-appointed guest rooms and suites. Select guestrooms and suites feature full kitchens with stove, refrigerator, microwave, kitchen utensils, and dining area setup. Homewood Suites Seattle is one of few hotels with kitchens in Seattle.
IDEAL DOWNTOWN SEATTLE LOCATION
Of all the Seattle hotels near Pike Place, travelers find ours an excellent choice for lodging close to all the major points of interest in the Emerald City. If traveling to the area to the first time, people will be quite surprised at the sheer number of things to see and do in Seattle. The Homewood Suites Pike St/Convention Centeri is in close proximity to the dining and shopping of Pike Place Market, and numerous other must-see attractions in Seattle's bustling and vibrant downtown area.
HOTEL NEAR CENTURY LINK FIELD AND SAFECO FIELD
Sports fans will love being just a short 10-minute drive from Safeco Field and Century Link Field, home of the Seattle Seahawks and Seattle Sounders. Additionally, we're just a few blocks away from Pike Place Market, Seattle Space Needle and the Paramount Theatre and just one block from the Washington State Convention Center & Trade Center and ACT Theatre Seattle.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
