Customer Experience Associate - San Pablo (Seasonal)

Job Title: Customer Experience Seasonal Associate

Ministry/Department: Hope’s Closet San Pablo

Reports to: Customer Experience Manager

Status: Non-exempt, 29 hours weekly

Supervisory Role: N/A

Objective

To provide excellent customer service and help execute daily operations to drive sales while keeping focus on The Church of Eleven22® and Hope’s Closet® vision of being a movement for all people to discover and deepen a relationship with Jesus Christ.

Key Responsibilities 

• Minister of the gospel
• Drive sales by providing excellent customer service and maintain Hope’s Closet’s merchandising standards
• Operate Point of Sale (POS) systems and handling of money
• Assist in daily operations of customer experience
• Assist in opening and closing procedures of the store
• Assist in leading and working alongside of serve staff
• Assist in donation receiving and inventory sorting when needed
• Maintain organization of inventory and supplies on sales floor and cash wrap

Competencies

• Model The Church of Eleven22 mission, vision and core values.
• Hope’s Closet ambassador
• Demonstrated ability to make disciples who make disciples
• Strong, pro-active communication and interpersonal skills
• Ability to develop customer and serve staff relationships
• Ability to work in a fast-paced environment
• Possess strong organizational and problem-solving skills

Education and Experience

• 1-2 years of relevant work experience, including retail or warehouse experience
• High school diploma preferred

Position Type/Expected Hours of Work

This part-time position follows a rotating schedule, with days varying weekly based on store needs, events and weekends. A minimum commitment of 10 to 20 hours per week is required. Please ensure your availability aligns with this schedule.

The church has several big events, (“All-Skates”) throughout the year to help further the mission of The Church of Eleven22 and Hope’s Closet. We encourage all staff to participate and serve at these events. The stores are closed during these events to ensure The Hope’s Closet team has the opportunity to participate in the spiritual formation of the church.

Our entire staff family is called to action, so that we can continue to be a movement for all people to discover and deepen a relationship with Jesus Christ.

Work Environment

This job operates in a professional retail environment which includes both sales floor and warehouse/stockrooms. This position works mostly on sales floor which uses equipment like cash registers, store phones, hand carts, dollies, ladders, rolling carts and rolling racks.

Physical Demands

Must be able to stand or walk on concrete flooring for prolonged time periods, bend, lift, grasp, reach, push and pull materials, walk on uneven surfaces, ladders, and stairs and have the ability to lift up to 40lbs.

Code of Conduct

1. We live authenticity
2. We are gospel-centered and mission-focused
3. We are family
4. We are life-long learners
5. We aim for excellence in the experience with zero excess
6. We choose to trust
7. We pray 1st and decide 2nd
8. We glorify God by honoring others
9. Our team unites under clear vision
10. We walk in humble confidence

EEO Statement

Hope’s Closet provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, age, sex, national origin, disability status, genetics, protected veteran status or any other characteristic protected by federal, state or local laws. Hope’s Closet reserves the right to discriminate on the basis of religion to the full extent permitted by law.