Job Description

The Business Operations Manager is responsible for collaborating with physicians and their staff to ensure strategic initiatives are met through optimal physician practice performance. This role oversees day-to-day operations of the physician practices and maintains connectivity and alignment to overall Service Line goals. 

The DOM Department is focused on strategic and operational support of the medical staff and their offices of these Services, collaboratively defining strategy, and executing operational initiatives to support strategic goals. To that end, the Business Operations Manager is responsible for managing daily physician practice processes which enable success of the strategic and operational goals of the Service.  

The Business Operations Manager reports to the Director within relevant service line and will have direct supervisory responsibilities of office managers within relevant service line and indirect supervisory responsibility of all physician office staff.

Job Qualifications

Education – Required

Bachelor degree required

Education – Preferred

Master Degree preferred

4+ years’ progressive experience in a hospital setting; advanced healthcare degree may be considered in lieu of experience requirements (e.g. MPH, MHA, MBA, etc.)

Experience - Required

Experience managing direct reports

Skills – Required

• Superior oral, written and non-verbal communication skills; ability to forge and maintain strong professional relationships

• Advanced proficiency with MS Office, including: Word, Excel, Outlook, Project, Visio and PowerPoint

• Ability to prioritize and handle multiple tasks simultaneously, often under a deadline in a fast-paced environment

• Self-motivated, detail-oriented and pragmatic; a team player who is analytical and solution-focused

• Ability to prioritize issues, resolve conflicts and communicate with all levels of the organization

• Must possess ability to learn new software tools & systems as required on the job

Working Conditions

Physical Working Conditions

Sitting in a comfortable position with frequent opportunity to move about the department and traverse the hospital campus. Examples: executive, management, administrative and secretarial positions.

Environmental Working Conditions

Located in a comfortable indoor area. Examples: executive, management and secretarial positions.

Hazards

OSHA Category 3

Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment.

Behavioral & Leadership Competencies:

Performance Mindset: Demonstrates critical thinking, identifies and leads process improvement, and drives and influences results for their team. Is adaptable and flexible when facing challenges and opportunities. Engages in strategic thinking and a solutions-oriented mindset, and encourages the same from others. Proactively identifies and removes roadblocks. Sets clear expectations and holds team accountable. Doesn’t avoid difficult conversations

Communication: Effectively delivers messages verbally and in writing, within and across internal teams. Develops presentations that leverage data and technology to convey messaging. Listens actively and empathetically. Cascades information accurately and appropriately.

Collaboration: Builds trusted relationships with colleagues across the organization that enable desired work outcomes. Works collaboratively to resolve issues or conflicts and escalates when appropriate. Invites feedback and provides effective feedback to others. Is open to others' ideas and points of view.

Empowerment: Identifies opportunities and takes on new responsibilities. Speaks up and shares ideas, creating an environment that encourages the team to do the same. Delegates and provides opportunities for others to learn and grow without micromanaging.

Engagement: Cares about the mission of HSS. Leads meetings and interactions with colleagues and/or patients. Demonstrates excitement for the work. Seeks learning and growth opportunities for themselves and team members. Models leadership behaviors expected of team members. Has a good pulse on overall team engagement, escalating when needed.

Adherence to HSS Policies: Respects and holds self and/or others accountable to following HSS Policies and Code of Conduct. (Examples: Time and Attendance, Professionalism, Safety, Privacy, and a commitment to providing or supporting service excellence to patients.) 

Position Competencies: 

1. Administrative Leadership

• Coordinate Service Line and Office Manager meetings, agendas, and follow-ups.

• Oversee academic calendars, call schedules, and resident/fellow/attending assignments.

• Serve as liaison between service leadership, hospital administration, and other departments.

• Monitor daily operations for compliance, quality, and patient experience.

• Prepare reports, presentations, and analyses on performance, budget, and service outcomes.

2. Physician Office Operations

• Manage physician practice schedules, templates, and timekeeping systems.

• Oversee office operations, ensuring compliance with workflows, policies, and key initiatives.

• Lead hiring, training, evaluation, and mentorship of physician office staff and managers.

• Conduct regular office check-ins, performance assessments, and improvement initiatives.

• Coordinate float/temp staffing and onboarding for all new hires.

3. Marketing & Public Relations

• Collaborate with Marketing on media, advertising, printed materials, and website updates.

4. Education & Training

• Support patient education programs and staff training initiatives.

• Manage academic calendars, conference schedules, and liaison work with the Education Department.

• Develop and distribute internal communications to staff and providers.