About Hostie
Hostie is your restaurant’s Virtual Concierge, making sure every call, text, or question gets answered in your voice. Behind the scenes, we handle guest communication, reservations, events, and takeout automatically, all in one place. Hostie takes care of the noise so your staff can focus on the service.
Restaurants across North America use Hostie to ensure no guest goes unanswered while giving their teams more time to focus on hospitality.
Hostie integrates with platforms like OpenTable, Toast, and SevenRooms and is backed by Gradient Ventures (Google’s AI fund), Obvious Ventures (founded by Ev Williams), and leading hospitality investors.
As a Sales Development Representative (SDR) at Hostie, you are the tip of the spear for our revenue growth. You will drive multi-channel outbound prospecting to connect with decision-makers, ranging from local SMB restaurant owners to enterprise hospitality groups. Your core objective is to generate curiosity, uncover operational friction around missed calls, and secure high-intent sales demos for our Account Executive team.
What You’ll Do
- Execute High-Volume Prospecting: Relentlessly hunt net-new opportunities across phone, email, and social outreach (LinkedIn, video messaging).
- Qualify & Book: Engage General Managers, Restaurant Owners, and VPs of Operations to qualify their needs across both SMB single-unit venues and enterprise multi-unit groups.
- Articulate Value: Educate operators on how Hostie stops revenue from leaking through unanswered calls during peak shifts and after-hours.
- Partner with AEs: Work closely with Rev Ops and Account Executives to build targeted account lists, execute account-based strategies, and ensure seamless demo handoffs.
- Maintain Pipeline Hygiene: Accurately log all activity, caller insights, and prospect data within our CRM.
- Refine Our Prospecting Playbook: Partner with leadership to continuously test and iterate our targeting, messaging, and outreach approach by running experiments and surfacing field insights from calls and conversions based on what actually resonates in market.
What We’re Looking For
- High Phone Stamina & Grit: Comfortable and energized by making 100+ dials a day with the resilience to handle objections on the fly.
- Experience: 0–2 years of outbound sales, SDR, or high-volume phone experience (B2B SaaS, restaurant tech, or hospitality background is a major plus).
- Empathy for Hospitality: A genuine understanding of restaurant operators and front-of-house operational friction.
- Strong Communication: Clear, persuasive spoken phone presence and concise written communication.
- Coachability: A fast learner with a desire to absorb feedback, master product messaging, and rapidly advance into an Account Executive role.
