Job Summary
The Parking Manager Supervisor is responsible for supporting a group of Associates. Specific responsibilities include training and coaching Associates and assigning work schedules and tasks. The Supervisor is often also responsible for employee relations particularly creating and maintaining a positive work environment. The Supervisor usually reports to a General Manager (i.e. Store Manager Branch Manager Office Manager).
Responsibilities
QUALIFICATIONS:
- High school degree or equivalent
- At least 1 year of supervisory/leadership experience in a large parking operation
- Must be able to drive automatic and standard shift cars
- Must be able to provide current DMV Driving Record
- Must have a valid Driver’s License
- Must be able to calculate parking charges manually and make change without the use of a calculator
- Analytical skills with demonstrated ability to translate data to insight and then into action
- Aptitude to perform numerical analysis of data and formulate conclusions and solutions
- Ability to handle stressful situations in a calm professional manner and exhibit good judgment
- Must have the ability to communicate clearly and directly with guests using a positive clear speaking voice
- Strong interpersonal skills: ability to get along with diverse personalities tactful and flexible
- An operational knowledge of Microsoft Office suite
- Ability to work a varied schedule that includes evenings nights and weekends
- Ability to exercise initiative and sound judgment and to react with discretion under varying conditions
- Ability to stand for long periods of time
- A basic knowledge of the surrounding city area and freeway access in order to provide accurate information and/or directions as needed
- Skilled at being aware of others' reactions and understanding why they react as they do.
- Solid critical thinking skills and the ability to use sound reasoning to solve problems.
- Ability to use computer keyboard telephone and other related business equipment.
- Proficient in business-related computer software (i.e. Microsoft Word Excel Access etc.).
JOB RESPONSIBILITIES:
- Support the day-to-day operations of the Parking Department to ensure guest and crew member satisfaction
- Ensuring that vehicles are parked efficiently maximizing available space
- Coordinating parking operations with Special Events department regarding parking of crew members and use of shuttles
- Analyzing peak periods and maximizing parking revenue per available space
- Ensuring that parking revenues are reported correctly and in a timely manner
- Ensuring that all parking crew members are properly trained in cash handling procedures
- Managing claims process limiting liability and maintaining overall safety in the parking lot
- Ensuring guests’ needs and concerns are responded to in a timely professional and friendly manner with a focus on service recovery when applicable
- Ensuring that all crew members and equipment have adequate supplies and materials for proper operation of the parking lots
- Ensuring that all safety and security policies and procedures are followed
- Evaluating team performance and taking appropriate corrective action as needed to hold team members accountable
- Setting goals providing ongoing feedback and rewarding/recognizing team members
- Preparing and adjusting weekly work schedules in accordance with staffing guidelines and labor forecasts
- Completes and submits payroll on a semi-monthly basis
- Authorizing requests for personal time off holidays for team members schedule changes overtime and expenditures
- Maintaining an up to date working knowledge of all property amenities as well as any special events
- Maintaining a working relationship with other operations team(s) (i.e. Carnival Cruise)
- Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
- Create and maintain a professional environment and positive employee relations.
- Implement corporate and departmental policies procedures and service standards in conjunction with management.
- Work as an integral part of the management team by providing support communicating attending meetings and sharing information.
- At times in the absence of the Manager be responsible for the general operation of the business and be able to make decisions and take reasonable action.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
