Account Manager/ IM

<p>Own Customer Relations during the entire Life Cycle of the Client.</p><p>Manage Customer Training, refreshers and account setup/go-live.</p><p>Monitor Customer usage and performance.</p><p>Proactively call customers to let the customer know that we are here to support them from a business perspective and help them get the most ROI from their Hotelogix services.</p><p>Escalate any concerns regarding well-being of the customer to the Head of Global Support.</p><p>Maintain internally agreed SLA figures.</p><p>Adhere to, and contribute to the development of support processes, procedures and standards.</p><p>Manage customer training and go live process.</p><p>Own customer relationship as a contract is signed with the customer.</p>