Account Manager Support

<div style="font-family: verdana, sans-serif;"><strong><u>Primary KRA</u></strong><br><br>Ensure higher Product Adoption and great customer experience by conducting regular Happy to connect calls<br>Maintain a healthy relationship with all customers under his/her portfolio<br>Escalation point for the client, handle all cases of Grievances, dissatisfaction, issues with Process, disassociation with Product<br>Ensure higher NPS Score from all their customers<br>Customer Retention<br>Coordination with Dev & Customer for dev-related committed tickets<br>Receivables Follow Up's and collections<br><br><strong><u>Knowledge</u></strong><br><br>Stay up-to-date on product knowledge<br>Attend training and learn to cope with product changes and updates<br><br><strong><u>Planning</u></strong><br><br>Plan for the workflow for the day/week<br>Be organized in their work<br><br><strong><u>Reporting</u></strong><br><br>Maintain NPS Tracker<br>Happy to Connect the Calls tracker for customers under Portfolio</div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><br style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;"></div><div dir="ltr"><strong><u>Hotel Industry preferred</u></strong></div><div dir="ltr"><br></div><div dir="ltr">Experience - 1-3years</div><div dir="ltr"><br></div><div dir="ltr"><br></div><div dir="ltr">www.axisrooms.com</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>