The Launch Coordinator is responsible for all aspects of launch conversion and upgrade or renewal including project coordination, project tracking, resource allocation, scheduling, planning and support.
RESPONSIBILITIES:
- Manage launch workforce projections.
- Update necessary tracking systems to ensure project status is maintained with complete accuracy, including third party management systems.
- Ensure adherence of Office Track.
- Assist with weekly workforce allocation duties.
- Manage PTO tracker for the installation team and administrative duties.
- Participate in daily meetings with leadership and assist team members.
- Ensure leadership is equipped with PCN, BOM and Pre – Assessments for upcoming projects.
- Manage bi – weekly install leadership meeting and update tracker.
- Monitor and support cross functional teams’ optimization of launch capacity fulfillment rates.
- Drive continuous improvement of daily SLA virtual meetings and ensure SLA requirements are met.
- Optimize the scheduling of launch installations and adherence to long term capacity needs across launch and service teams. Other duties as assigned by Supervisor.
MINIMUM QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Associate’s degree or a minimum of 3 years relevant work experience.
- Strong communication and organizational skills
- Must have ability to work independently and in a team environment.
- Must be proficient in Microsoft excel and outlook.
- Industry-related experience preferred.
BENEFITS:
We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
- Comprehensive Healthcare/Dental/Vision Plans
- 401K Retirement Plan with Company Match
- Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
- Paid Volunteer Time
- Paid Parental Leave
- Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
- Employee Referral Bonuses
- Exclusive Entertainment Discounts/Perks
Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
