Cafe and Catering Associate

**Must be open to working a flexible work schedule with varying hours (5am-10pm), days or shifts (including nights, weekends) **

POSITION SUMMARY:

The Cafe and Catering Associate is responsible for catering the Houston Food Bank’s banquet services and managing the café registers. This position setups up tables and food service areas for catering events, manages the café cash registers by greeting and welcoming guests, collecting payments, and providing pricing information. This position ensures a warm and welcoming guest experience to all Houston Food Bank customers. This role is required to work evenings, weekends, and holidays as scheduled.

Adhere to PACT values. (Purpose: Using our strengths passionately to contribute to our mission. Accountability: Choosing to rise above one’s circumstances and demonstrating ownership to achieve results. See It. Own It. Solve It. Do It. Courage: Standing up for what’s right and acting. Transparency: Doing things openly and honestly).

ESSENTIAL JOB FUNCTIONS:

1. Reliable, consistent, attendance is a requirement. This position requires punctuality and dependable attendance to meet the needs of the business, including attending and taking part in meetings and presentations.
2. Collects payments.
3. Answers customers questions about goods or services.
4. Helps customers find products and pricing information.
5. Issues receipts, refunds, credits, or changes due to customers.
6. Greets customers entering and exiting the establishment.
7. Monitors and balances the cash register.
8. Calculates and records the total amount of transactions.
9. Resolves and or escalates any complaints from customers to the supervisor.
10. Maintains a clean work area and maintains personal hygiene.
11. Communicates with staff involved with scheduling catering clients regarding menu requests, and special delivery requests.
12. Prepares, assembles, and sets up catering requests for delivery.
13. Delivers, set ups, and service catered events.
14. Cleans up and returns catered events to pantries.
15. Maintains an “on time” delivery schedule for catered events.
16. Acts as the “Guest Services Contact” between catered event participants and HFB.
17. Organizes and maintains all conference area locations including storage areas.
18. Keeps all equipment services ready and inventoried.
19. Participates in assignments/projects, which achieve the established goals of HFB and the client.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.