Duties and Responsibilities
- Ensure customer inquiries are processed and responded to within the required deadlines.
- Technical and commercial management of a customer account.
- Technical review and preparing tenders for new business.
- Liaising between internal production, Quality departments and the customer.
- Development and maintenance of customer relationships.
- Preparation and management of progress reporting.
- Initiate the return policy with customers.
- Other duties as assigned.
Competencies
- Effective communication and interpersonal skills.
- Customer Service Management
- Time management skills.
- Attention to detail.
- Strong negotiating skills.
Accountabilities and Performance Measures
- Continually evaluate and initiate necessary changes in your departmental strategy to meet and exceed the needs of the business.
Job Requirements Qualifications
- High School Diploma; 4 year degree preferred.
- 1 – 4 years sales experience in O&G industry.
- Knowledge of material and steel preferred.
- Proven experience of operating in a demanding customer facing role.
- Minimal exposure to shop environment.
