Function Area Leader - Client Onboarding

We are recruiting an exciting opportunity for a Function Area Leader to join the Client Onboarding team in the Pensions Administration business area. The successful Function Area Leader will implement the firm’s strategy and achieve objectives through leadership, relationship management and technical expertise. In addition, you will drive the strategic direction of all client onboarding/offboarding activities to drive enduring profitability in line with the firm's long-term goals. 

This role is pivotal in shaping and executing high-impact onboarding activities, enhancing client satisfaction and delivering ongoing operational efficiency. You will have a team of specialists to lead and manage effectively, ensuring their activity is delivering impact to the Onboarding / Offboarding processes.

This is a permanent role based in our Birmingham, Leeds, Liverpool, Bristol, Cheltenham, Amersham, London or Glasgow offices office and working on a hybrid basis.

A snapshot of your day:

• Developing new Client Onboarding/Offboarding processes to support the portfolio of services within the Pension Administration Operations function

• Delivering technical, time-sensitive activities to enable ongoing profitable administration

• Providing comprehensive internal/external reporting to monitor progress on related activities

• Accurately forecast capacity/demand on resources within Onboarding/Offboarding area and financial delivery

• Ensuring outputs meet quality standards and client expectations

• Evaluating all activities through a commercial lens, challenging the cost-benefit analysis of everything we do

• Role modelling performance and behavioural standards including establishing clear communication pathways through 121s and team meetings, coaching and promoting a continuous growth mentality

• Identifying and mitigating risks associated with Client Onboarding/Offboarding to ensure success

• Engaging with key stakeholders to align project outcomes with business objectives and client needs

We would love to hear from you if you have:

• Experience leading high-performing commercially driven teams (preferably in a pension administration background)

• Passionate about process improvement and embracing change

• Strong IT/technical skills
• A proven effective communicator
• Strong Operational skills ensuring efficient processing of technical initiatives
• Strong technical abilities ensuring good understanding of the operations within the area

 What's in it for you:

• Competitive discretionary annual bonus.
• Core benefits including life assurance of four times salary, income protection of 75% of salary for up to five years, and single private medical insurance cover.
• A generous pension scheme with 5% employee contributions matched by a 10% employer contribution.
• 25 days' annual leave, increasing to 27 days after five years' service.
• Access to the Howden flexible benefits programme, offering a wide range of benefits and discounts to support your wellbeing, family life and lifestyle.
• The opportunity to be part of a growing global business where career development, collaboration and innovation are encouraged.

Accessibility 

If you require reasonable adjustments or want more information on accessibility, please let us know

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We kindly ask recruitment agencies to not send speculative CVs. Should we need assistance, we will reach out. All enquiries should be directed to [email protected]