Telephonist

Join us at a genuinely exciting moment for Central Operations. As part of the rapidly growing Howden employee benefits business, opportunities for development have never been stronger. We are investing in our people, our teams and our operating model, creating clear routes for progression and long rewarding careers.

Responsibilities

• Act as the first point of contact for customers, clients and partner organisations; communicating 

effectively and efficiently

• Answer a high volume of calls and maintain a rapid response rate to agreed standards

• Operate the central switchboard in a prompt, professional and pleasant manner

• Report any faults in the switchboard internal call system and any systems connected to the telephone 

software.

• Implement and apply business continuity procedures during the failure of the switchboard 

• Manage email enquiries 

We would love to hear from you if you have:

• A good knowledge of Microsoft Office (Outlook, Word).

• Experience of telephony or switchboard systems

• Previous experience working in Customer Services or Hospitality

What's in it for you:

• Competitive discretionary annual bonus.
• Core benefits including life assurance of four times salary, income protection of 75% of salary for up to five years, and single private medical insurance cover.
• A generous pension scheme with 5% employee contributions matched by a 10% employer contribution.
• 25 days' annual leave, increasing to 27 days after five years' service.
• Access to the Howden flexible benefits programme, offering a wide range of benefits and discounts to support your wellbeing, family life and lifestyle.
• The opportunity to be part of a growing global business where career development, collaboration and innovation are encouraged.

Accessibility 

If you require reasonable adjustments or want more information on accessibility, please let us know

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We kindly ask recruitment agencies to not send speculative CVs. Should we need assistance, we will reach out. All enquiries should be directed to [email protected]