Customer Experience Lead - CWC Barcelona

Customer Experience Lead - CWC Barcelona

Description -

We are looking for an experienced Customer Experience Lead to join the Customer Welcome Center team in Barcelona. The ideal candidate will not only manage and coordinate executive-level briefings but will also be involved in facilitating general sessions and presenting. This role is pivotal in ensuring that all briefings are engaging, informative, and align with the company's standards and goals.

Disclaimer: expected onsite presence due to the customer-facing requirements and business/collaboration requirements.

Key Responsibilities

• Leads the briefing preparation and readiness of executive visits at the CWC Barcelona - with focus on ABM and Global Accounts executive engagement.

Able to perform and articulate basic tours and demonstrations translating features into business outcomes tailored to the customers.

Plan, manage, and facilitate executive briefings, general sessions, and presentations from initial request to post-event follow-up.

• Present and tailor content to introduce our showcase and solutions to customers.
• Coordinate with various departments to gather relevant information, Discussion Leaders attendance and materials for briefings.
• Develop and maintain briefing schedules, ensuring all parties are informed of updates and changes.
• Liaise with executives, staff, and external stakeholders to ensure briefing objectives are met.
• Oversee the creation and distribution of briefing materials, such as presentations, agendas, and reports.
• Stay updated on industry trends and current events to ensure content is relevant, engaging, and informative.
• Evaluate the effectiveness of briefings and implement improvements as necessary.
• Coordinate initiatives to drive more traffic into the center.

Qualifications

• Superb organizational and event management skills.
• Excellent verbal and written communication skills.
• Proficient level of English and Spanish. Additional European languages would be a plus.

Education and Experience Required

Four-year or Graduate Degree in Marketing, Business Administration, or any other related discipline

Typically has 7-10 years of work experience, preferably in project management, sales, channel, program management, marketing, or a related field.

Preferred Skills

• Presentation and storytelling skills.
• Strong attention to detail and problem-solving skills.
• Ability to maintain confidentiality and handle sensitive information.

Sales & Services Entity

Job -

Marketing

Schedule -

Full time

Shift -

No shift premium (Spain)

Travel -

Not Specified

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"