HRCU is a community credit union providing top notch service to our members and making a difference to our communities. We believe in empowering our associates, providing an opportunity to thrive and make a career here at HRCU.
The System Administrator has overall responsibility for maintaining the networks, servers, operating systems, and communication links. Further, to manage the resources dedicated to supporting office automation, PCs and end-user equipment, network and systems security and database administration.
The Information Technology Team consists of a Director, Senior Data Analyst, Data Analyst, and Help Desk Technician. This position offers a hybrid work schedule of up to two remote days per week after training.
Some of the essential functions and responsibilities include:
- Responsible for prioritizing, categorizing, assigning, updating and resolving all IT help requests in accordance with HRCU's service standards.
- Responsible for network management, server management, data processing, cloud services, telecommunications, and other technology components.
- Manages Active Directory, Group Policy, DNS, DHCP, and other core IT technologies and protocols.
- Provides primary support for the company's network, mobile devices, peripheral equipment, and PC/LAN servers which includes planning, implementing, maintaining and troubleshooting network and system hardware and software. Responsible for patch management. Must monitor, troubleshoot, test, and approve/reject patches in accordance with HRCU's patch management procedures.
- Makes calls to IT vendors when necessary to escalate problems or coordinate service requests.
- Responsible for planning, implementing, maintaining and otherwise supporting the PC hardware and software products, wide area communications, database systems, network and systems security and access controls.
- Responsible for maintaining the security of HRCU's IT systems and data. Must adhere to industry best practices for information security.
- Responsible for monitoring network, server, and telecommunication performance.
- Oversees the maintenance of hardware and software at the company's disaster recovery site and provides technical support for disaster recovery testing.
- Responsible for monitoring, troubleshooting, maintaining, restoring, and testing backup systems.
- Assists with vendor management due diligence requirements, disaster recovery testing, and other IT compliance requirements.
