Aquatics Assistant

• Supervision of patrons using the water slide (top of the slide only).
• Servicing customers by maintaining clean change rooms, monitoring loitering in order to deter theft and reminding patrons to follow pool rules.
• In-water assistance during swim lessons.

Key Duties and Responsibilities 

Provides quality customer service by answering inquiries while on duty.  

• Monitors change room areas and deter possible theft.
• Supervises patrons at the top of the water slide.
• In-water assistance during swim lessons and under direct supervision of a qualified instructor.
• Cleans change rooms and washrooms. Replenishes supplies such as soap, paper towels, toilet paper, etc.
• Ensures site, equipment and supplies are appropriately maintained to minimize health and safety risk at all times.
• Assists with deck and emergency procedure duties as qualified.

Qualifications

In addition to being at least 14 years old, you have the following required current qualifications and/or certifications : 

• Lifesaving Society Bronze Cross OR Lifesaving Society National Lifeguard.
• Lifesaving Society Standard First Aid or Intermediate First Aid with CPR C and AED
• Lifesaving Society Assistant Instructor.

*Please include your Lifesaving ID number on your resume. Certifications that will expire during your work term must be re-certified prior to your start date. If you are registered for an applicable course, please list it on your resume along with the registration dates. 

Note: All qualifications must be current from the beginning to the last day of each session. Qualifications that are due to expire during a session must be re-certified prior to the start of the season and staff will be required to provide proof of registration for the re-certification. 

Core Behaviours

• Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization.
• Change & Innovation: Responds positively and professionally to change and helps others through change.
• Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships.
• Communication: Communicates in a clear, professional and respectful way; demonstrates active listening.
• Accountable & Results Oriented: Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation.
• Management & Leadership: Demonstrates self-management, professionalism and engagement; leads by example.

Core Values

At the City of Markham, our work is guided by a shared set of core values that shape how we serve our community and support one another.

• Service Excellence: the consistent delivery of high-quality efficient and customer-centric service that exceeds expectations.
• Accountability: our obligation to be responsible and accountable for our actions, decisions and performance.
• People-Focused: putting people first.
• Trust: the confidence we place in each other to act with integrity and fairness.
• Innovation: Investing in each other and the way we deliver our programs and services.

We are looking for candidates who bring these values to life through their actions, decisions, and leadership approach.

Conditions of Employment

As a condition of employment, you will be required to provide a satisfactory Vulnerable Sector Screening (VSS) / Vulnerable Sector Check (VSC) letter.

AI Disclosure

At the City of Markham, we value transparency and fairness in recruitment. While our system (ADP Workforce Now) includes AI-powered features, we do not use AI to screen, assess, or select applicants. All evaluations are conducted by people. 

The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require accommodation and we will work with you to ensure a barrier free hiring process.

Please respect our scent free area by not wearing scented products when visiting the office.