Job Responsibilities:
- Provide excellent customer service and work to ensure all visitors have a pleasant shopping experience.
- Walk through the store with the purpose of actively engaging customers and offering assistance.
- Be present and easily visible, and accessible to visitors who may have questions or need assistance.
- Assist with questions regarding Lehman's, Lehman's products, Amish Country
- Provide directions to areas of the store such as a specific department, restrooms, checkouts, the Café, special activities, etc.
- Cross-train in all departments of the store to be able to assist visitors efficiently and effectively.
- Will be assigned a primary area of responsibility, but may be needed to “cover” other areas of the store when staff shortages occur, or “over-flow” as other Sales Team Members may be actively involved with assisting customers in their area.
- Provide coverage for all departments as well as the Customer Service desk when needed.
- Assist with replenishment stocking on the sales floor.
- Provide assistance at the registers as needed.
- Other duties as assigned.
Education: Minimum of an 8th Grade education preferred
Experience: Minimum experience of 3-6 months in a customer service, retail and/or customer-centered environment is preferred; familiarity with Lehman’s line of merchandise is a plus, but not required to apply
Skills and Abilities:
- Customer service oriented - Ability to take care of customers’ needs while following company procedures.
- Communication skills - Strong oral and written communication skills required.
- Computer skills - Working knowledge of computers preferred.
- Language skills: Ability to read, analyze, interpret, and communicate effectively using the English language. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
