The Role
Team Management
- Ensure appropriate planning for the shift is carried out by reviewing reservation numbers and requests and assigning FOH staff to specific tasks and adjust shift hours according to business requirements.
- Provide for the efficient and effective management of the shift.
- Provide the FOH team with the skills and knowledge required to deliver service standards through the preparation and delivering of effective training sessions.
- Ensure the effective operation of the FOH team by monitoring individual performance, acknowledging achievements and recommending improvements.
- Lead a daily staff briefing at the start of each shift.
- Ensure FOH staff on shift maintain the company uniform, personal presentation, time keeping and restaurant process and policy requirements.
Floor and Restaurant Operations
- Oversee the appropriate preparation and presentation of each day’s operations of the FOH area by ensuring staff complete all tasks and setups in accordance with checklists relevant to the season.
- Resolve customer complaints and operational problems that are referred by staff by investigating the issues and negotiating/creating a satisfactory solution with the appropriate parties.
- Provide back-up and shift relief by carrying out the full range of tasks assigned to other FOH staff (refer position statements) to ensure service levels are maintained.
- Ensure an effective knowledge FOH operations is maintained by updating operation logs, shift reports, transferring all necessary information from shift to shift and conducting team briefings, meetings and training sessions.
- Ensure the FOH work area is clean and clear of hazards.
- Complete as necessary incident reporting on all major issues or occupational health and safety matters, major Guest complaints/issues and significant damage or breakages.
- Contribute to the development of operating policies and procedures by monitoring the effectiveness of existing FOH policies and procedures and recommending changes to improve team performance.
- Assist the FOH with planning for smooth event operations.
Reservations
- Ensure reservation requests are answered accurately in a timely manner.
Administration
- Complete all required stocktakes, inventory checks and orders.
- Assist the FOH Manager with POS/Reservations systems updates and system maintenance.
Knowledge and Skill Requirements
- A sound working knowledge of HTM policies, operating procedures and service standards.
- Customer service skills and telephone manner to professionally and courteously respond to a culturally diverse range of customers.
- Ability to handle difficult queries and customers in a calm and positive manner.
- Cash & credit card handling and reconciliation skills for the accurately processing of cash float.
- Team management skills to effectively oversee the activities of the FOH team.
- Computer operating skills - Microsoft Office Suite
- Intermediate level English and native level Japanese required. Bilingual in Japanese/English spoken desirable.
Employment Package Details
Employment Period: on going
Employment Status: Full time year round
Contract Value: ¥5,300,000 to ¥6,100,000
Location: Niseko, Hokkaido, Japan - AnDining(in Ki Niseko)
Working Hours:
- Average 40 hours per week (shift times vary by season)
- 120 days off per year
- Sick leave: 5 days
- Annual paid leave: 10days (after 6 months of employment)
Benefits
- Flexi-time system with paid overtime
- Health, social, and employment insurance
- Visa sponsorship
- Staff accommodation available
- Grand Hirafu season pass available at a discounted rate
- Free ski or snowboard lessons (availability dependent)
- Discounts on HTM services and businesses
- Access to language and work relevant training subsidy
仕事内容
以下が主なお仕事になりますが、これらに限定されません。
- 予約稼働数に合わせたスタッフのシフト作成を行う
- 国内外のお客様にレストランコンセプトに合わせた基準のサービスを提供出来るよう、スタッフトレーニングの時間を設ける
- 各スタッフの仕事を確認し、成果を認め、改善方法を促すことでサービスチームの効果的な運営を確保する
- レストラン内が常に整っており、安全な環境であること
- 日々のオペレーションに関する情報を更新し、チーム全体に最新の情報が行き渡るよう促す
- お客様からのクレーム対応を行い、ホールマネージャーに報告する
- フレンドリーで思いやりのある接客を行う事
- 在庫確認を行う
- 予約内容の確認を行う
- ホールマネージャーと共に、レジや予約システムのアップデートを行う
応募資格
- 接客が得意な方
- 英会話中級以上
- マネジメント経験をお持ちの方
- 難易度の高い予約に冷静に取り組む事が出来る方
- パソコンスキルをお持ちの方
雇用形態
雇用期間
勤務時間
- 平均40時間/週（8時間 X 5日のシフト、シフト時間は季節によって異なります）
- 年間休日120日
- 傷病休暇5日
- 入社から6ヶ月経過後の年次有給休暇10日
給与
- 年俸530万～610万円
(上記年棒を14分割し、毎月の給与と年2回の賞与に分けて支給)
勤務地
北海道ニセコ エリア
待遇
- 社会保険完備
- 残業手当有り
- 社員寮あり（有料）
- 冬季シーズンリフトパス割引購入可
- 無料スキー・スノーボードグループレッスン（空き状況による）
- スキー・スノーボードレンタル割引制度
- 学習支援プログラム有り
ご応募の際には写真付き履歴書を添付ください。
