仕事内容
- チェックイン/アウトの対応
- 現金及びクレジットカード取引
- ゲストアカウントを確認し、金額に間違いがないかを確認
- 部屋の割り当て
- ゲストの問合せ対応
- 電話やメール対応
- 他部署とも連絡を取り合い、スムーズな日常業務を行う
- 予約対応
- 必要に応じて、コンシェルジュ、ベル、ドライバー、スキーバレーのヘルプを行う
応募資格
- 接客業が好きな方
- プロ意識のある方
- 優れたコミュニケーションスキル
- チームで協力して業務を遂行できる方
- 日本語力中級以上、英語力初級以上
（レベルが満たない場合でも、レベルをクリアする学習意欲があれば可） - 普通自動車運転免許証
雇用形態
勤務時間
- 週40時間のシフト制
- 基本1日9時間（実働8時間）
- 週休2日制
- 6ヶ月経過後の年次有給休暇数：10日
- 年間休日120日
- 傷病休暇5日
給与
勤務地
待遇
- 社会保険完備
- 冬季シーズンリフトパス割引購入可
- スタッフ寮（有料）
- 無料スキー・スノーボードグループレッスン（空き状況による）
- スキー・スノーボードレンタル割引有り
- 学習支援プログラム
ご応募の際には写真付き履歴書を添付ください。
Start date:
flexible
Job Description
Main responsibilities would include but are not limited to the followings:
- Handling check-in and check-out procedures.
- Handling cash and credit card and other transactions.
- Assisting with enquires from Guests via phone, email and at Front Desk.
- Communicating with other departments to ensure smooth daily operations.
- Handling simple room and onsen reservations and allocations.
- Handling Concierge bookings of various services and other Guest requests when necessary.
- Perform Bell duties including welcoming of Guests and assisting with luggage.
- Assist Concierge, Bell, Shuttle Driver and Ski Valet staff when necessary.
Knowledge and Skill Requirements
- Previous experience and success in the travel or hospitality industry in a service role (preferred).
- Professional, courteous and friendly manner that supports the creation of positive impressions with all Guests.
- Able to work as part of a team in order to effectively share and complete tasks and provide service coverage where required.
- Computer operating skills - Microsoft Office Suite (essential) with hotel PM systems experience (desirable).
- Bilingual Japanese/English at an intermediate level.
- Valid Japanese Driver's licence (desirable).
Employment Package Details
Employment Status: Ongoing contract with visa sponsorship available
Contract Value: ¥4,500,000 to ¥5,100,000
(The above remuneration will be divided by 14 and paid monthly with two annual bonuses.)
Location: Niseko, Hokkaido, Japan
Working Hours: average 40 hours per week (shift times vary by season)
Benefits
- Flexi-time system with paid overtime
- Health, social, and employment insurance
- Visa sponsorship
- Staff accommodation available
- Grand Hirafu season pass available at a discounted rate
- Free ski or snowboard lessons (availability dependent)
- Discounts on HTM services and businesses
- Access to language and work relevant training subsidy
