General Manager (Multi-Unit-Amarillo Market)

The Multi-Unit General Manager is responsible for leading operations across two (2) HTeaO locations in Amarillo, TX. Locations are:

2642 Wolflin Ave. Amarillo, TX. 79109

6045 SW 34th Ave. Amarillo, TX. 79109

The Multi-Unit General Manager will ensure exceptional customer experiences, consistent execution of brand standards, and strong financial performance. This role oversees store-level leadership, drives sales growth, develops high-performing teams, and maintains a positive store culture aligned with HTeaO values.

The ideal candidate is an experienced leader in high-volume retail or quick service environments, capable of managing multiple locations, coaching Assistant General Managers and executing company initiatives with consistency and accountability.

Key Responsibility Areas

Leadership & Team Development

• Provide coaching, leadership development, and performance management for store Assistant General Managers and leadership teams.
• Recruit, hire, onboard, and train team members to ensure excellent customer service and operational excellence.
• Foster a positive, high-performance culture across both locations.

Operations & Execution

• Ensure stores are clean, organized, fully stocked, and maintained to Company standards.
• Oversee merchandising, store presentation, and execution of corporate initiatives.
• Ensure consistent adherence to policies, procedures, and brand standards.

Financial & Performance Management

• Analyze daily sales, labor, and expense reports; take corrective actions to maximize profitability.
• Manage inventory ordering, conduct scheduled inventories, and investigate variances.
• Develop action plans to meet or exceed Company performance goals.

Scheduling & Workforce Planning

• Ensure employee schedules align with Company guidelines to optimize labor, coverage, and customer service.
• Hold store leadership accountable for staffing plans and productivity metrics.

Community & Brand Engagement

• Plan and ensure execution of regular Community Marketing efforts (approximately 5 hours per week per location or per company guidance).
• Actively represent HTeaO in the local community to build brand awareness and drive traffic.

Communication & Corporate Alignment

• Communicate corporate initiatives, policy updates, and operational directives to store leadership teams.
• Partner closely with the Director of Corporate Stores and Corporate Support Teams to drive consistent execution.

Required Skills & Qualifications

• Proven leadership, communication, and team-building skills.
• Ability to manage multiple locations and leaders with strong organizational and prioritization skills.
• Proficiency in basic computer applications and operational reporting systems (sales, inventory, labor, cash controls, etc.).
• Retail or Quick Service management experience preferred; multi-unit experience strongly preferred.
• Ability to lift up to 50 pounds and stand for extended periods.
• Ability to remain calm, professional, and respectful in all situations.

Work Environment

This position operates primarily in-store across two Amarillo locations. The Multi-Unit General Manager must maintain a visible leadership presence and ensure stores meet cleanliness, safety, and organizational standards.

Travel

Travel is primarily local between the two Amarillo locations. Occasional out-of-area and overnight travel may be required for training, meetings, or corporate initiatives.

HTO EMP., LLC.is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

HTO EMP., LLC is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected]