Team Lead, Employee Benefits & Retirement

About The Role

We're looking for a Team Lead in our Employee Benefits and Retirement Practice to champion service quality, support team development, and uphold our commitment to exceptional client experience.

This role is about empowering others to succeed while maintaining a sharp focus on performance metrics, retention, and team culture.

What You’ll Do

·        Team Leadership: Lead and develop operational staff, establish performance expectations, and conduct regular evaluations.

·        Strategic Planning & Implementation: Develop and execute strategic initiatives to enhance productivity and profitability, aligning with overall company objectives.

·        Client Service Oversight: Ensure the delivery of exceptional client service, manage client relationships, and act as a point of escalation for client concerns.

·        Technology Integration: Oversee the integration of technology solutions and address technology needs in collaboration with IT teams.

·        Risk Oversight: Assess and mitigate operational risks and ensure adherence to compliance standards.

Qualifications and expertise that pave the way for Success

• 3-5 years of experience in employee benefits, insurance industry, or proven experience in a leadership or managerial role within operations.
• Ability to work effectively within a team environment and collaborate with cross-functional teams.
• Passion, humility, integrity, positive attitude, mission-driven, and self-directed
• Strong knowledge of operational best practices.
• Exceptional interpersonal and communication skills.
• Strong analytical, problem-solving, and decision-making skills.
• Proficiency in Microsoft Office Suite and knowledge of relevant software and platforms

Elevate Your Career with HUB International

Choosing HUB International means aligning your career with a premier insurance brokerage. Our expansive network, powered by over 20,000 dedicated professionals across 500 offices in North America, sets the stage for an enriching career that promises both stability and remarkable growth opportunities. For a deeper insight into our values and vision, we invite you to explore: https://www.hubinternational.com/en-CA/about-us/.

Your Advancement and Well-being: Our Priority

At HUB, we place immense value on the well-being and professional development of our team. Here’s what you can look forward to as part of the HUB Team:

·        Work-Life Balance: Take advantage of flexible working arrangements and generous time-off policies that adapt to your needs and lifestyle.

·        Professional Growth: Advance your career with HUB-sponsored training programs, tuition reimbursement, and other development opportunities tailored to help you succeed.

·        Industry Support: Benefit from reimbursements for professional licensing and membership fees, reflecting our investment in your expertise.

·        Exclusive Perks: Enjoy special discounts on events, travel, accommodations, and personal home & auto insurance, making your HUB experience even more rewarding

Service: Our Ethos

At HUB International, service defines who we are. This dedication extends not only to our clients but also to our employees and the communities we’re proud to support. Our regional offices are actively engaged in local initiatives, reflecting our commitment to giving back and making a meaningful difference.

If you require assistance or accommodation at any stage of the recruitment process, we encourage you to let us know—we’re here to support you. At HUB, building an inclusive workplace isn’t just part of what we do—it’s at the heart of who we are..

The expected salary range for this position is $58,000 to $73,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions. 

AI and Automation Notice: HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review.

Department Account Management & Service
Required Experience: 2-5 years of relevant experience
Required Travel: No Travel Required

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