Inside Sales/Customer Service Associate

Hugh M. Cunningham

Job Title: Inside Sales/Customer Service

Location: Carrollton TX 75006

Non-exempt

Description

Hugh M. Cunningham Companies is a family-owned manufacturer representative business established in 1947.  Our associates are among the best in the industry!  We have been hiring champions for over 75 years – people that share our passion for helping others. We pride ourselves on delivering high quality service and value to our clients. When you join our team, you can count on exceptional support, guidance, and encouragement from the top down!

In this role you will work directly with manufacturers, customers and outside sales associates through inbound phone calls and emails, to provide pricing, specifications, availability of products, and to process customers’ orders.

Responsibilities:

• • Respond to new and existing customer requests via inbound calls and emails.
  • Review all orders for pricing, terms, ship date, etc., and confirm with customer prior to entering.
  • Help with customer issues and find the best possible solutions.
  • Monitor backorders and communicate status to customers.
  • Provide support to outside sales personnel as requested.
  • Educate and provide recommendations on other products in the line.
  • Follow up on job quotes and communicate to outside sales when a large job is quoted.
  • Update and maintain current pricing and records.
  • Responsible for assigned manufacturers’ products within a Team.
  • Communicate all pricing changes to Team members and Sales personnel.
  • Seek and attend necessary training to support assigned product lines.

• Excellent interpersonal communications skills, both verbal and written
• Must be a team player
• Ability to multi-task and perform well in a fast-paced environment
• Proficiency using computers while actively listening, both for data entry, as well as for complex computer navigation
• Attention to detail
• A flexible/positive “can-do” attitude
• Willing to learn
• Stable job history

Minimum 2 years of customer service experience over the phone

HVAC, plumbing or construction customer service a plus

Compensation based on experience.