Training and Technical Advisor

Job Title: Training and Technical Advisor/Factory Support Team

FSLA: FT/Exempt

Location/Territory: DFW Metro Area 

The Factory Support Team is a technical support resource focused on diagnostics, product training, warranty support, and consultation.  We are seeking a Training and Technical Advisor for our Factory Support Department.  This role serves as a technical resource supporting Hugh M. Cunningham sales organization and represents manufacturer brands across plumbing, mechanical, HVAC, water treatment, and hydronic product lines.

Ideal Candidate

The following reflects the skills and experience we value most; candidates are not required to meet every item to be considered.

• Experienced in residential and commercial plumbing service, municipal water and waste equipment, and pump technology

• Familiar with backflow prevention device installation, testing, and repair

• TCEQ backflow prevention assembly tester license preferred, or the ability to obtain one

• Strong critical thinking and diagnostic skills

• Familiar with basic electrical concepts and testing, hydronics, plumbing, irrigation, and HVAC

• Comfortable speaking in front of groups and conducting product training sessions in a well-spoken, professional, and coherent manner; full English proficiency required

• Maintains a professional, customer service-oriented approach in all work

• Bilingual Spanish is a plus

• Able to work independently with little daily direct supervision; self-motivated mentality

• Proficient in Microsoft tools, including Outlook, Word, and PowerPoint

*Note: Because training activities and jobsite demands differ daily, work schedules are flexible and may require varying start and end times rather than a consistent 9:00 a.m. to 5:00 p.m. schedule.

• Must be legally authorized to work in the United States

• Valid driver license and clean driving record must be always maintained

• Must pass pre-employment drug screening

• Must pass criminal background check

• Must be able to travel within assigned territory for trainings and jobsite visits; within territory travel approx. 50%

• High school diploma or equivalent required

• Ability to lift 50 lbs. unassisted

• Ability to perform tasks in outside environments, including heat, cold, noise, and other varying conditions