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Position Description
Field-based and working throughout UK & Ireland, reporting to the Field Service Supervisor, the Engineer is responsible for learning on site and remote support for the range of Heidelberg products on which they will be trained. They will exercise flexibility with working hours and overnight stays as required. Completion of daily timesheets providing written, verbal, and practical support to internal and external customers ensuring satisfaction with Heidelberg products is required.
The Mechanical (Mechatronic) Engineer will have a recognised engineering qualification (such as BTEC or City & Guilds) with a wide range of mechanical, basic electrical and computer literate skills.
Experience of working on commercial equipment within a production environment alone and as part of a team is required.
Consistently displaying a positive attitude towards customer service is a necessity, as is the ability to work within a close team, whilst displaying the necessary individual initiative required to achieve and maintain service targets and KPI’s. Good communication, IT and customer liaison skills are essential to this role.
Skills
Responsibilities
Responsible for Installing, investigating and repairing machine faults of assigned by the CSC (Customer Support Centre) or respective Supervisor(s) covering our range of products. Plan and prepare the correct parts/equipment and resource needed for repairs assigned to you. To assist customers and internal staff with the identification of spare parts. Customer facing and to ensure problems or concerns are communicated back to the CSC / Supervisor / Spare Parts and Sales departments to ensure our customers have the best possible experience. To assist and support colleagues when needed. Provide Helpdesk / Telephone support when required. Observe Health and Safety regulations, Company handbook regulation and company policy and procedures.
Why work for HEIDELBERG?
HEIDELBERG is a company with a lively history – for over 175 years, we have combined innovation and tradition. We believe that we can shape our future. If we pull together, we will collectively turn our vision of the future into reality.
We are looking for future employees who will actively shape the HEIDELBERG of tomorrow with us as part of the team. We are seeking individuals who can turn ideas into concepts and concepts into reality. If you are someone who doesn't just talk about change but also actively implements initiatives and wants to work as part of a team, then join us in actively creating a sustainably successful future. We value people who take matters into their own hands and accompany others along the journey.
With us, you can leverage your skills and further develop and utilize your potential through personal development programs. Your compensation at HEIDELBERG will be attractive, your working environment modern, and your social benefits excellent.
Good to know
Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Heidelberg Graphic Equipment Ltd. is a company involved in the graphic equipment industry.