General Summary: This senior position ensures company and customer needs and requirements are met through management of human resources, equipment and allocated financial support for an allocated geographical area.
Positions reporting to this position: Division Manager(s), Assistant Division Managers, Administrative Assistant
Duties and Responsibilities
Key responsibilities under Hulcher’s Five Cornerstones included below:
Take ownership of the Safety Program for each Division, including responsibility for:
- Training
- Coaching
- Root Cause Analysis
- Incident Investigation
- Enforcement of Safety rules and procedures both in the shop and on jobs
Responsible for Mechanical preventative Maintenance program for each Division, including:
- Oversight
- Training
- Guidance
- Monitor Compliance
Accountability for the People Cornerstone including:
- Staffing and Recruiting
- Training and Cross Training
- Ensure consistent management of people
- Retention, including managing of time off programs including Stress Days
Responsible for Asset Utilization for each Division including:
- Diversification
- Awareness of and responding to Competition in your markets
- Financial Growth and Profitability
- Monitor utilization of every piece of equipment
- Monitor and efficiently manager utilization of labor
- Ensure proper staffing levels
Appraise Quality and Image of facility
- Division being operated at an acceptable level
- Audit worthy at all times
- Ensure quality of product is exceptional
- Customer Satisfaction – Solicit and gain sincere feedback
- Responsible completion, quality and timely submission of daily updates
Additional Duties and Responsibilities and additional detailed expectations:
- Determines goals/objectives of area and individuals assigned in order to provide customer service needs
- Develops plans for efficient use of materials, machines, and employees and determines staff requirements for area
- Prepares, implements and monitors proper allocation and scheduling of personnel in order to respond to customer needs on an emergency and non-emergency basis
- Develops, implements and monitors safety measures in order to prevent accidents/injuries and trains managers on all aspects of equipment and site supervision
- Ensures timely preventive maintenance and repair of equipment in assigned area
- Reviews costs and modifies operations to maintain and enhance profitable operation of divisions
- Evaluates quality of service and effectiveness of managers and divisions
- Plans, monitors, and accepts accountability for budget
- Responds to major derailments or emergency environmental remediation/services or non-emergency jobs in order to resolve customer concerns, analyze needs and/or sales opportunities, and assist with operations
- Reviews operations of competing organizations and assists in job bid processing when required
- Conducts operation analysis of assigned area in order to plan response to market/customer needs
- Plans and assists in sales program to develop markets; assists in development of market strategy
- Meets with customers to support marketing or operational endeavors
- Hires, trains, and supervises, regularly evaluates performance and counsels division staff. Performance evaluation including RREs and PDPs and/or PIPs when appropriate.
- Rewards and disciplines employees.
- Ensures proper orientation of staff into the organization
- Ensures training program is implemented for managers, operators and laborers within area of responsibility
- Addresses complaints and resolves problems for employees and customers
- Ensures administrative requirements of divisions are completed in a timely manner
- Performs other incidental and related duties as required.
