This senior position ensures that the company and customer needs and requirements are met by managing human resources, equipment, and allocated financial support for a designated geographical area. The Senior Manager - Transfer is responsible for managing the Transfer/Load Adjust service line across multiple regional locations. Knowledge of equipment usage and proper operation is required. This is a hands-on position requiring demanding physical work outdoors and managing, as well as personally conducting, the following: · Customer contact/customer service · Assist in developing and initiating operating plans and policies subject to the approval of the Regional VP · Assure the continuing growth of the profitable operation of the divisions within the assigned region · Scheduling daily work assignments and job activities · Train as well as conduct Safe Forklift operations · Transfers and adjustments of commodities within rail yards or on right of way · Knowledge of AAR Rules and trans-loading processes and procedures · Transfer from railcar to railcar or railcar to semi-trailer, including but not limited to:
- Grain & Feed
- Food Products or Case Goods
- Fertilizers & Chemicals
- Plastics & Resins
- Lumber & Building Products
- Coal & Aggregates
- Steel Duties and Responsibilities functions considered essential are marked by an (*): · *Determines goals/objectives of the area and individuals assigned to provide customer service needs · *Develops plans for efficient use of materials, machines, and employees and determines staff requirements for the area · *Prepares, implements, and monitors proper allocation and scheduling of personnel to respond to customer needs. · *Develops, implements, and monitors safety measures to prevent accidents/injuries and trains managers on all aspects of equipment and site supervision · *Ensures timely preventive maintenance and repair of equipment in the assigned area · *Reviews costs and modifies operations to maintain and enhance the profitable operation of divisions · *Evaluates quality of service and effectiveness of managers and divisions · *Plans, monitors, and accepts accountability for job quality · *May be required to respond to major derailments or environmental remediation/services emergencies or non-emergency jobs to resolve customer concerns, analyze needs and/or sales opportunities, and assist with operations · *Reviews transfer operations of competing organizations and assists in job bid processing when required · *Conducts operation analysis of assigned area to plan response to market/customer needs · *Plans and assists in sales program to develop markets; assists in development of market strategy · *Meets with customers to support marketing or operational transfer endeavors · *Hires, trains, and supervises; regularly evaluates performance, and counsels transfer staff. Ensures proper orientation of staff into the organization · *Ensures training program is implemented for managers, operators, and laborers within the area of responsibility · *Ensures the administrative requirements of divisions are completed promptly · Performs other incidental and related duties as required.
